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Take It Outside

Should you outsource the business processes you can't handle to another country?

This story appears in the February 2003 issue of Entrepreneur. Subscribe »

Big companies do it all the time--outsource back-office processes offshore. According to IDC, the global IT outsourcing industry will grow from $56 billion in 2000 to an estimated $100 billion in 2005.

But can smaller companies take advantage of the benefits of offshore outsourcing? "They can and they are," says Howard Lackow, senior vice president and director of outsourcing services with the Outsourcing Institute in Jericho, New York. "But depending on where [small businesses] are in the lifecycle of their business, it might not be the best alternative." Lackow notes that even though a business might be saving money by outsourcing offshore, the outsourcing relationship still takes a lot of structure and management time.

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