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Trust Me?

If employees can't answer "yes," this book can help you.

This story appears in the February 2003 issue of Entrepreneur. Subscribe »

Time was, you could assume you had the trust of the people who worked in your company. Today, thanks to a succession of high-profile business scandals, that's no longer true, say Robert Galford and Anne Seibold Drapeau in The Trusted Leader: Bringing Out the Best in Your People & Your Company (Free Press). Now you have to work to earn trust. And you should, because it can be the difference between an excellent organization and an inadequate one.

Galford and Drapeau take a highly practical approach to helping you remain--or become--a trusted leader. They provide a formula for building trust, offer a self-assessment quiz and give guidance on regaining broken trust, among other topics. Their self-assessment consists of 20 questions dealing with such issues as how quickly conflicts are resolved and hoxw often you praise people, and includes a guide to interpreting results.

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