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Employee Interrupted

Would employees get more done if they were unavailable every now and then?

This story appears in the February 2003 issue of Entrepreneur. Subscribe »

When Josh Coates needs to reach one of his salespeople or software engineers by cell phone, he wants them right now.

"If I get voice mail, it's irritating. Working for a start-up is more than a 9-to-5 job," says the 29-year-old founder and chief technology officer of Scale Eight Inc., a San Francisco data storage company with annual sales over $5 million. "People should be available, period."

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