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Having trouble remembering how to make a sale? Let us jog your memory.

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This story appears in the March 2003 issue of Entrepreneur. Subscribe »

Recently, somebody asked about my early sales experience. When I was new to sales, one company gave me a card with questions reminding me of what to do before, during and after a sale. Here's a list of questions similar to the ones on that card to take you through the sales cycle:

During the introduction, did you:

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