Randolph, Massachusetts--Allied Domecq QSR, franchisor of the Baskin-Robbins, Dunkin' Donuts and Togo's brands, has signed an agreement with e-learning courseware and referenceware provider SkillSoft PLC for development, deployment, hosting and administration services. The first Web-based learning initiative for Allied Domecq QSR, the training initiative will be targeted to franchise management and employees and will address a variety of topics spanning store management, customer service and product preparation. The learning curricula will be available through on-site computers owned and outfitted by franchisees with high-speed Internet connections and will include courses in quality assessment, customer service, interviewing skills, product delivery and safe food handling practices. -PRNewswire
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