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Management Buzz 07/03

Protecting your telecommunications services from hijackers; trimming your expenses

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This story appears in the July 2003 issue of Entrepreneur. Subscribe »

Slick Tricks

Telecommunications slamming and cramming is back, with new twists on an all-too-tiresome theme. Complaints about hijacked phone accounts (slamming) and unauthorized add-on charges (cramming) have increased in the past few months, according to FCC officials. Even entrepreneurs wise in the ways of buying telecommunications services can be fooled by the latest scams.

Marc Goldman, president of Web services consulting firm Goldbar Enterprises Inc., in Briarcliff Manor, New York, tried last February to switch his long-distance service from AT&T to a new competitor. Shortly after the competitor took over the account, it mysteriously reverted to AT&T--a case of reverse slamming.

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