Why You Need a Service Contract
Don't neglect service contracts if you are buying a computer network, feature-laden phone system or high-end copier. These complex systems can cost you $100 an hour or more to repair when they break. Investigate terms of service contracts you are offered and don't be afraid to negotiate--but don't reject them out of hand either. You can grow with confidence if you know you're covered if your equipment breaks.
Excerpted from Grow Your Business