It Figures 12/03
The popularity of e-mail, complaining customers and more
This story appears in the December 2003
issue of Entrepreneur
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they had it to do all over again,|
of entrepreneurs would still become
SOURCE: Wells Fargo/Gallup Small
of professionals use e-mail almost twice as
much as the telephone.
of complaining customers want an apology;
SOURCE: Customer Care
of 21-year-olds have a credit
have four or more.
SOURCE: Nellie Mae