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Losing Battle?

It may be tempting to sue when someone bashes your company online, but free speech has the upper hand.

This story appears in the December 2003 issue of Entrepreneur. Subscribe »

Last month, I wrote about the need to protect your computer network from attacks by hackers. This month, let's consider another way your company might come under electronic attack.

Anyone who's had a bad experience with your business can vent anger these days in ways that go way beyond grousing about it in the barbershop or raising a stink at the annual shareholder's meeting. Unhappy investors fill Internet chat rooms with invective about companies they love to hate. Disgruntled former employees fire off e-mails to former co-workers berating the company. Frustrated customers put up Web sites that bash a given company.

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