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Losing Battle?

It may be tempting to sue when someone bashes your company online, but free speech has the upper hand.

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This story appears in the December 2003 issue of Entrepreneur. Subscribe »

Last month, I wrote about the need to protect your computer network from attacks by hackers. This month, let's consider another way your company might come under electronic attack.

Anyone who's had a bad experience with your business can vent anger these days in ways that go way beyond grousing about it in the barbershop or raising a stink at the annual shareholder's meeting. Unhappy investors fill Internet chat rooms with invective about companies they love to hate. Disgruntled former employees fire off e-mails to former co-workers berating the company. Frustrated customers put up Web sites that bash a given company.

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