More than 40% of adults have had an idea for a new innovation
or product. SOURCE: Staples Inc.
74% of consumers prefer to contact companies about
customer-service issues by phone; only 26% prefer e-mail. SOURCE: Harris Interactive for
RightNow Technologies Inc.
60% of workers say health insurance is the most
important employee benefit; 60% of small-business owners say medical costs are
a major problem for their company. SOURCE: Small Business Digest;
Employee Benefit Research Institute
Worker pain costs employers an
estimated $61.2 BILLION annually. SOURCE: AdvancePCS Center for
Work and Health
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