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Got It Handled?

If your business needs to take call handling to the next level, an IP telephony system could be the answer.

This story appears in the April 2004 issue of Entrepreneur. Subscribe »

It's smaller than a breadbox, a little larger than a ream of paper. But it delivers the kind of enterprise-class call handling usually reserved for large corporations. To me, Avaya's IP Office-Small Office Edition (SOE) holds the same potential the PC did in the early '80s as a springboard for the next great leap in office productivity.

At a breakthrough price of about $2,000 (street), SOE hooks in to your office LAN, making it easy to administer up to 16 extensions and giving employees expanded voice-mail and calling options. It enables four-digit dialing and toll-free calling among similarly equipped offices or key employee homes-actually, free long distance for any traveling employee with a broadband connection, even a wireless one. Incoming office calls can be routed to cell or home phones or voice mail, depending on preselected handling priorities for individual callers.

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