Is infighting among your sales reps sidelining your business? Try these tips to get back on track.
Barbs being bandied about your sales floor? Cutting remarks getting lobbed over cubicles? If you've got warring sales reps, you're in a world of business hurt.
Infighting among your sales squad can lead to an unhealthy environment for all your employees. As Jay Arthur, author of Motivate Everyone: Family, Friends, Co-Workers (Even Yourself)! (LifeStar Publishing), puts it, "Discord can be crippling-nothing gets done because everyone is bickering." Arthur warns that when a manager is engrossed in supervising hostile employees, costs can pile up in wasted time, lowered job motivation and the potential loss of skilled workers. If you're living a sales version of the Capulets and the Montagues, here are practical steps to take to resolve the conflicts:
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