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Answer the Call

Two companies ring in much-needed new phone systems.

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This story appears in the September 2005 issue of Entrepreneur. Subscribe »

Switching to a new form of technology can be exciting for a growing business, but the road is rarely smooth. We caught up with two very different businesses as they shed their old telephone systems and got onboard with some of the latest technology.

In 2001, Mary Heather Hanley, 28, founded PR and advertising firm 525 Communications in Atlanta. At first, her landline was her main phone. Now, with eight employees working remotely and a lot of business travel happening, everyone uses cell phones, mostly Blackberry-enabled models.

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