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Cream of the Crop

Consummate customer service sets Cold Stone apart.

This story appears in the January 2006 issue of Entrepreneur. Subscribe »

Doug Ducey's introduction to Cold Stone Creamery's founders came when he was a prospective franchisee conducting due diligence on Subway and wanted to learn about similar businesses. Ducey, 41, was intrigued enough to open both a Subway and a Cold Stone Creamery franchise, and on top of that, the former Procter & Gamble sales executive joined Cold Stone's business and strategic development team. Now the company's chairman and CEO, Ducey gives us the scoop on Cold Stone's amazing rise to success.

Entrepreneur: What approach did you take in expanding Cold Stone?

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