Making Employees More Productive
Deploy these strategic tactics to increase your company's productivity.
Mark Graham Brown advises companies big and small on how to help employees become more productive and is a leading expert on the Baldrige Award, which recognizes the quality and performance of U.S. companies and organizations. The author of Get It, Set It, Move It, Prove It: 60 Ways to Get Real Results in Your Organization lays down five principles for boosting productivity in any company.
1. "Make sure employees know exactly what is expected of them, which means making productivity standards clear and explicit," Brown says. Some sample guidelines Brown suggests: "Answer the telephone in three rings or less, and always address guests with 'good morning,' 'good afternoon' or 'good evening'--never 'hello,' 'hi,' or 'how's it going?'" Productivity standards are often vague, and too much is left up to individual judgment.
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