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Call Center Software

Ignore those reels of tape no longer--software that analyzes call-center data can help you take customer relations to the next level.

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This story appears in the January 2006 issue of Entrepreneur. Subscribe »

If you've got a high-volume call center, you're probably not combing through each recorded call every night. It's understandable, yet it's a shame--because that call-center data could be crucial.

Many companies are picking up on that fact. Technology like emotion detection and word spotting helps businesses cull information not just from what customers say, but also how they say it.

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