Emily Washcovick

Small Business Expert at Yelp

As Yelp’s Small Business Expert, Emily is meticulously focused on helping local business owners succeed and grow. Her expertise lies in customer engagement, reputation management, and all things digital marketing. Through speaking engagements and thought leadership, Emily shares industry insights that entrepreneurs in any business category can leverage for the growth and well-being of their businesses. She is also the host of Behind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.

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Latest

Growing a Business

When Customers Balked at High Prices, This Bubble Tea Maker Educated Them About Quality Ingredients. Now His Flea Market Stand Has Turned Into 3 Permanent Locations.

From day one, Mathew Wong's goal has been to share the authentic bubble tea experience with his community. By staying true to his vision and facing obstacles head-on, he's brought a taste of Asia to customers across three New York City neighborhoods with his company Tea and Milk.

Growing a Business

Yelp Community Managers Share Their Best Tips for Black Shop Owners to Boost Business and Build Community

Three Yelp Community Managers share community-building resources and advice for Black-owned businesses and their customers.

Growing a Business

The Counter Service at Yo' Mama's Is Just As Unique As Its Name. Here's Why People Come Back for the Experience as Much as the Food.

Learn how the owner of Yo' Mama's manages business operations and online reviews to balance her needs with those of her customers.

Growing a Business

The Little Coffee Shop That Asks Customers Not to Be Quiet

At Nirvana Soul, creative decor and friendly staffers aim to help the community take their coffee with a spoonful of connection.

Growing a Business

How This California Hot Spot Grew From Delivery-Only to Pop-Up Shop to Storefront

Learn how Miguel's Artisan Recipes uses customer feedback and community opportunities to dish out crowd-favorite cuisine.

Growing a Business

The Owners of This Texas Farmers Market Took a Big Gamble. Here's How It Paid Off Bigger Than They Dreamed.

A Texas farmers market educates customers about the importance of shopping local for a healthy lifestyle and an even healthier small business community.

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