Jeff Kauflin

Latest

Starting a Business

Bounce Exchange helps companies turn browsers into buyers

Science & Technology

Centralized software leads to superpowered customer service and a huge productivity boost.

Growing a Business

After a health issue put the boss on extended leave, an alternative medicine and massage studio used a scheduling service to get back on track.

Money & Finance

There's a new digital monetary system in town.

Growing a Business

Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.

Growing a Business

Rather than lose money to customers who had installed ad blockers, the online dating site asks users to donate money to make the site ad-free.