About Jennifer de Mata
A respected and experienced labour law practitioner who helps businesses maximise their human capital potential, Jennifer Da Mata is the founder and MD of Strata-g Labour Solutions. Visit www.strata-g.co.za
More From Jennifer de Mata
Management should consider being compassionate when dealing with employees and not too quick to institute disciplinary action under certain circumstances. Here's how to tell the difference.
In a world characterised by fierce competition for market share, the quality of the services an organisation provides is often its only differentiating factor. The truth is, while most organisations preach service excellence, few deliver it.