Jennifer de Mata

Jennifer de Mata

Contributor
Founder and MD: Strata-g Labour Solutions

About Jennifer de Mata

A respected and experienced labour law practitioner who helps businesses maximise their human capital potential, Jennifer Da Mata is the founder and MD of Strata-g Labour Solutions. Visit www.strata-g.co.za 

More From Jennifer de Mata

Human Resources

Compassion In The Workplace Achieves Better Results Than Discipline

Management should consider being compassionate when dealing with employees and not too quick to institute disciplinary action under certain circumstances. Here's how to tell the difference.
Customer Service

Don't Promise Service Excellence If You Can't Deliver It

In a world characterised by fierce competition for market share, the quality of the services an organisation provides is often its only differentiating factor. The truth is, while most organisations preach service excellence, few deliver it.