Try these smart customer satisfaction tips
- Use punch cards. Every time customers frequent yourbusiness, punch a hole in a card you've given them. After 10punches, their next purchase is free or at a substantialdiscount.
- Give something away. Promote new purchases by includinga freebie with them. Have the promotion relate to your business.For instance, restaurant owners could give away a free glass ofwine.
- Stay in touch with loyal clients. You could send amonthly or quarterly newsletter. Send "thank you" notesin appreciation for their business or referrals.
- Always give top-notch customer service. Customers,whether they're right or not, usually think they are. Deal withany conflicts quickly and quietly.
Excerpted fromGet Smart: 365 Tips To Boost YourEntrepreneurial IQ