The Importance of First Impressions
The best leaders know that communication skills are critical to success.
You may not realize how many first impressions you make in aday. The typical worker makes 10 to 12 speeches per year to staff,peers, superiors, community groups and professional associations.Most people spend more time on the telephone than they do on theirpersonal computers. According to Harvard Business Review,communication skills rate second only to job knowledge as animportant factor in a person becoming a successful leader.
Excerpted from Attracting & Rewarding OutstandingEmployees
