Wise Buys Product reviews of KnowEx Solutions' KnowEx Interact Small Business Edition customer service software, WebMap Technologies' visual Web navigation techonology, and Yahoo!'s Business Express listing service
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Go live: Want to offeryour customers live customer service on the Web at a small cost toyou? Then try KnowEx Solutions' KnowEx Interact Small BusinessEdition, a new software program that allows you to provide instantcustomer service on your Web site through live chat and streamingof images and Web pages. The solution targets companies with nomore than two customer service representatives interacting withvisitors on their Web sites, allowing them to close more sales andprovide significantly improved service. Cost: $850. For moreinformation, visit www.knowex.net.
Designer sites: Websites display search results in complicated list formats, whichoften cause confusion for online shoppers. And as the amount ofdata on a site grows, so does the difficulty in finding somethingspecific. WebMap Technologies has developed a visual Web navigationtechnology that solves this problem. Its system allows shoppers toget search results in a visual map format organized according tocontent. Thus users quickly understand where to go and find thingsin an easier way. For details, visit www.webmap.com.
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