Return to Me
Learn how to capture the greatest return on the customers you already have.
Every business owner has to decide whether it makes more senseto devote limited resources to a new marketing campaign, a newproduct-development effort or another business-building plan.
In Return on Customer (Currency Doubleday,$24.95) marketing visionaries Don Peppers and Martha Rogers(co-authors of the bestselling The One to One Future) help you clarifythose decisions by focusing on assessing and tracking customerequity, lifetime customer value and specific actions to maximizethose values.
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