Cream of the Crop
Consummate customer service sets Cold Stone apart.
Doug Ducey's introduction to Cold Stone Creamery'sfounders came when he was a prospective franchisee conducting duediligence on Subway and wanted to learn about similar businesses.Ducey, 41, was intrigued enough to open both a Subway and a ColdStone Creamery franchise, and on top of that, the former Procter& Gamble sales executive joined Cold Stone's business andstrategic development team. Now the company's chairman and CEO,Ducey gives us the scoop on Cold Stone's amazing rise tosuccess.
Entrepreneur: What approach did you take inexpanding Cold Stone?
Continue reading this article - and everything on Entrepreneur!
Become a member to get unlimited access and support the voices you want to hear more from. Get full access to Entrepreneur for just $5.
Entrepreneur Editors' Picks
-
When Her Parents' Restaurant Burned Down, This First-Generation Founder's Hot Sauce Brand Rose From the Ashes to Take on Corporate Giants
-
Not Hitting Your Goals? Here's How to Know If You Should Change Tactics or Strategy.
-
You Can Generate Your Own Viral LinkedIn Post With This Hilarious Tool
-
This Couple Lost Everything When the Housing Market Crashed. But Manifesting 'Magic' Helped Them Launch a Metaphysical Brand With 10 Stores.
-
The Best Software Solutions and Tech Providers in the Franchising Industry
-
This 18-Year-Old Student Wanted a Better Way to Keep Track of His School Work. So He Built an App — and a Business.
