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Speak & Dial

Will cell phone voice recognition catch on?

By Mike Hogan

Opinions expressed by Entrepreneur contributors are their own.

Do you use the voice dial feature on your cell phone? If you do,you're in the minority. Jupiter Media Metrix reports that lessthan 40 percent of wireless phone users express a preference forusing automated speech recognition (ASR) systems over touch-tone.The Jupiter report, "Managing the Migration to SpeechSystems," advises caution when replacing touch-tone systemswith ASR and sees voice access to Web pages as much as two yearsout.

The level of acceptance differs by consumer segments and willchange over time. For example, 18- to 34-year-olds are more likelyto have used voice dialing or ASR services than adults 55 andolder. But oldsters are more likely to favor speech services thanother demographics once they've experienced theconvenience.

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