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Do you use the voice dial feature on your cell phone? If you do,you're in the minority. Jupiter Media Metrix reports that lessthan 40 percent of wireless phone users express a preference forusing automated speech recognition (ASR) systems over touch-tone.The Jupiter report, "Managing the Migration to SpeechSystems," advises caution when replacing touch-tone systemswith ASR and sees voice access to Web pages as much as two yearsout.
The level of acceptance differs by consumer segments and willchange over time. For example, 18- to 34-year-olds are more likelyto have used voice dialing or ASR services than adults 55 andolder. But oldsters are more likely to favor speech services thanother demographics once they've experienced theconvenience.
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