Say No!
When you're just too busy, sometimes "no" is the only thing you can say.
Try these tips the next time you've got to let a customerdown easy:
First, realize saying no is not always bad. Focus on thestrength of your relationship wit the client, not on this one saleat this particular point in time. Remember, you're notnecessarily doing what's best for your clients by always sayingyes.
When you must say no, tell your client why, and be sure to offeralternatives. If, for example, you can't meet the requesteddeadline, say when you could get it done. If that's notacceptable, refer the client to someone who can get it done ontime.
It's important your employees, if you have any, understandthat it's better to turn down business than complete a mediocrejob. If you're honest with your clients, most will understandyour temporary refusal, and you'll preserve yourrelationship.
Excerpted fromGet Smart: 365 Tips To Boost YourEntrepreneurial IQ
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