Paul Davis Restoration Upsizes, Creating New Position


Jacksonville, Florida-Going against the current of thelatest wave of corporate downsizing, Paul Davis Restoration Inc.(PDR) has hired four quality service representatives. The QSRposition was created to make quality systematic throughout morethan 220 franchise offices.

"We have invested a lot of time and money in research thathas shown us time and again that quality and customer satisfactionare of critical importance to the insurance industry and toproperty owners with insurance claims," said Scott Baker,PDR's president. "It's one thing to develop programsto promote quality. But by hiring QSRs, we're putting in placelive resources our offices can turn to for support in making thoseinitiatives a reality. Even if the economy slows, we'repromoting PDR's growth by improving the way we dobusiness."

Quality service representatives are responsible for measuringand tracking the results of surveys taken by an independent firmthat calls 100 percent of PDR's customers. Those surveys assessworkmanship, courtesy, communication and timeliness. Based in parton those results, QSRs help offices to determine where they areperforming well and how they can further improve. -Paul DavisRestoration Inc.

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