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In Case of Emergency

How reliable is your ISP in a disaster? Simple steps can ensure your link to the Net survives.

This story appears in the March 2003 issue of Entrepreneur. Subscribe »

While you may have disaster-proofed your network and connection during the 18 months since 9/11, are you equally sure about the stoutness of your Internet service provider? Chances are, wasn't high on your list when you first created your business's Web site. But it makes sense these days to know how vulnerable your ISP is to various attack or disaster scenarios.

You can do several things to evaluate your current ISP's reliability and, if necessary, select another. Start by taking all the fault-tolerance principles your IT managers or consultants apply in-house and ensure that the same or better steps are taken by your ISP. If your Internet connection goes down, your customers and partners will consider it a reflection on your professionalism, so make sure your service provider demands the same standards of excellence you do.

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