Management Buzz 11/04
Ombudsmen programs, executive wishes and more
By Chris Penttila • May 5, 2006 Originally published Nov 11, 2004
Opinions expressed by Entrepreneur contributors are their own.
Nip It in the Bud
Employee lawsuits show no sign of going away anytime soon.That's why big companies such as Dell and Texaco have startedombudsman programs. Ombudsmen serve as confidential and neutralsounding boards for employees grappling with workplace problemsranging from harassment to suspicions of fraud. Ombudsmen alsoreport the type of complaints employees bring anonymously, whichcompanies can use to revamp policies before they turn into costlylitigation.
Ombudsmen services are becoming popular with growing companies,too. "Having an ombudsman program is like an insurancepolicy," says attorney Donna N. Saleh. She's also aspecialist in alternative dispute resolution and founder ofOmbudsmanSolutions LLC, an ombudsman consulting services firm in NewYork City. "It [also] shows employees the company cares aboutthem."
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