You Can't Please Everybody
Some people like to complain for the sake of complaining, but you still have to listen to them.
Your ability to address individual issues, word for word andhead-on, shows customers that your company does care. This can makea big difference in both retaining customers and marketing to themfor the long-term. Sure, you'll encounter an irate visitor ortwo who simply likes to complain. Or you'll receive longdiatribes that aren't necessarily focused or clearly related toyour products or services. Read them anyway for the minor gems theymay contain.
Excerpted from 101 Internet Marketing Tips For YourBusiness