Flash What's the best way to make amends with customers you've ticked off?
Face Up: If you have to eatcrow, you'd better do it in person. A survey by the NierenbergGroup, a management consulting firm in New York University'sManagement Institute revealed that personal meetings are the mosteffective way to make amends for problems with products orservices.
Memorial Day Sale - Save 20%! Unlock this premium article & so much more with Entrepreneur+
Join the internet’s leading entrepreneur community with our Memorial Day sale! With your subscription, you'll get:
- Digestible insight on how to be a better entrepreneur and leader
- Lessons for starting and growing a business from our expert network of CEOs and founders
- Meaningful content to help you make sharper decisions
- Business and life hacks to help you stay ahead of the curve
Use code SAVE20 at checkout.