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The Business-Travel Blues

Economic forces, coupled with corporate mandates, are changing the long-term look of business travel.


With a sharp drop in demand for premium-class seats and a long-term decline in airline revenue, global commercial may be getting a permanent makeover. Things we take for granted today-relatively frequent flights for frequent business travelers and cheap coach for vacationers-could disappear. At a minimum, there's sure to be another round of convulsions in the low-margin, capital-intensive airline industry.

Before we discuss the future, understand the present. The trade group IATA is tracking the decline of premium-class travel and the trend is alarming. What started as a leak-a 1.5 percent drop last August-is now a full-on crisis,with January year-over-year premium revenue tumbling 16.7 percent. And since the first quarter of every year is historically a miserable time for premium travel, are likely to report dreary numbers for at least the next few months.

The short-term economic impact of declining first- and business-class travel comes with some happy little benefits for those of us who dip into our wallets (or our company's budgets) to fly in the front of the metaphoric bus. Prices up front plummet. Elite travelers who pay to sit in coach on domestic flights suddenly find themselves upgraded to first class with delightful regularity. And the frugal flier finally gets to cash his frequent-flier program credits.

But long term, the implications are ominous because most airlines are dangerously dependent on a precious few up-front fliers to balance their balance sheets. Estimates vary by airline and route, of course, but as much as half of a carrier's total revenue is generated by premium fliers-and they represent fewer than 20 percent of the passenger count.

Consider this extreme example: A walk-up business-class ticket on the so-called Nylon route between New York and London costs $11,700 roundtrip. (Transpacific flights in can command $20,000 roundtrip and first class can cost upward of $30,000.) Few pay walk-up prices, of course, and most premium Nylon fliers are corporate types on negotiated discounts with fares of around $5,000 roundtrip. By contrast, a coach ticket on the route can cost as little as $500 roundtrip. So every time a single premium-class flier goes missing, an airline flying the Nylon route has to find upward of 10 coach travelers to replicate the revenue.

As the IATA numbers show, premium-class fliers are beginning to disappear. Some have temporarily stopped flying as the global recession lessens the need for travel. Others have been asked or commanded by their employers to move back to coach for the duration. Most worrisome for airlines, however, is the historical reality: Every financial downturn has led to a permanent decline in the number of up-front fliers.

After the first Gulf War, enough premium-class fliers disappeared forever that many international carriers-including Continental, Delta, Northwest, , Alitalia, KLM, and SAS-scrapped their first-class cabins. On domestic flights, airlines severely degraded their up-front offerings. After 9/11, still more premium fliers went away and airlines switched to smaller planes, reducing the size of premium-class cabins internationally and eliminating first-class seating on routes switched to regional jets. (These smaller planes now account for 20 to 85 percent of the traffic at the nation's 40 largest airports.)

Each recession has also led to tougher corporate rules for so-called "entitled travelers." Firms that once permitted domestic first-class travel for routes longer than three hours forbade it on all but transcontinental routes, then eliminated the perk completely. Companies that once permitted international business-class travel on routes of six hours or longer widened the window to eight, 10, or 12 hours. More than a few now require coach travel even on the longest transpacific flights.

So what happens if another sizable proportion of business travel disappears forever? Not all of the airline executives I've talked to in recent weeks agree-and none would even talk for the record-but they made some predictions based on previous experience and the current warning signs.

Fewer frequencies on the most popular routes. The cheapest, easiest, and least painful (at least for the airlines) way to cope with a long-term decline of premium-class revenue is to ground aircraft and offer less frequency on routes that offer multiple flights each day. That's already happened to some degree as domestic carriers cut about 10 percent of their flights after last Labor Day. An international cutback seems inevitable. Last week, , which aggressively expanded its overseas network in the last four years, announced it would slash about 10 percent of its international service in the fall.

Fewer nonstops on less popular routes. Many cities still connected by nonstop flights today will lose their service. As premium-priced business travel falls, the airlines have less incentive to fly those routes directly. They'll force travelers to connect via hubs, where the carriers can "collect" passengers from several cities and then reroute them in bulk to their final destinations.

Fewer premium-class seats. Airlines are loath to reconfigure their planes because it is costly, but a permanent decline in premium-class travel will require a change in aircraft "geography." Airlines will rip out unsold premium seats and replace them with more coach chairs. US Airways recently reconfigured its domestic fleet with fewer first-class seats, and United Airlines' long-overdue upgrade of its international aircraft will result in 20 percent fewer premium-class seats.

Fewer carriers and more alliances. Each recession has taken its toll on the roster of traditional carriers. The first Gulf War claimed Pan Am, Eastern Airlines, and the original Midway Airlines. After 9/11, a slew of smaller domestic carriers and several well-known international airlines (notably Swissair and Sabena) tanked. Several large carriers will surely disappear after this recession. The surviving airlines will seek alliances to share the remaining revenue. In fact, the skies are already full of carriers who put their computer code on flights actually operated by putative competitors.

Fewer multi-class airlines. The only truly healthy domestic carrier is , which offers a one-class-fits-all approach to travel. Internationally, the totally � la carte Ryanair is growing fastest. Logic dictates that more airlines will try to make money with a single class or duplicate the efforts of JetBlue Airways (decent legroom and amenities for all fliers and extra legroom in the same cabin for travelers willing to pay a little more) or AirTran Airways, which sells an inexpensive and stripped-down business class.

Higher fares for vacationers. A reduction in the number of premium-class fliers will mean fewer flights overall. Fewer flights means fewer seats in coach and, ironically, higher prices for leisure travelers, who have reaped lower fares because airlines kept adding flights to give premium-class fliers the frequency they were paying for.

A fundamental restructuring of premium-class service. With fewer premium-class fliers around, airlines will respond by lowering premium-class fares, either because they choose to change their fare structure or are forced to discount frequently. Both options mean less revenue per passenger, and that means less service. Although in-flight amenities like lavish food-and-beverage services are marginal costs, expect less pricey presentations and offerings. And one executive at a trend-setting international airline said his carrier was already considering renaming its business class and reclassifying it as "Y," the airline industry's computer code for full-fare coach.

"A lot of companies simply won't accept 'J' [industry code for business class] on the ticket anymore and they don't want to hear the words premium or business class," he told me. "So I might as well strip the service down to a comfortable seat and a simple meal, code it Y and come up with a less fancy name. Because I have a feeling I won't be getting the revenue I used to be getting."

The Fine Print.
Although the recession is hurting premium-class revenue across the board, airline executives say certain routes are suffering more than others. New York-London flights have been devastated by the decline in the banking sector. Flights to China and India are weak, too, as the demand for manufactured goods falls. And premium-class revenue to the Middle East is in free fall as those countries slash their development in the face of declining oil prices and revenue.

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