Hotel Hell
Get your accommodations to accommodate with our guide to effective complaining.
By Christopher Elliott •
Opinions expressed by Entrepreneur contributors are their own.
Got a gripe about your hotel room? Take a number. J.D. Power andAssociates estimates that the rate of guest complaints climbed 22percent between 1998 and 2000. Meanwhile, room rates jumped 7.1percent, according to research by PKF Consulting in Atlanta.Result: Frequent travelers are upset at dwindling service levelsand rising prices.
How to get relief? Person-to-person contact is the mosteffective way to resolve a service issue. Whether it's noisyneighbors or a stopped-up sink, the first order of business shouldbe to politely mention the problem to someone who can fix it, saysRobert Mandelbaum, who conducted the PKF survey. "Someone whocan fix it" is key: Skip the bellhop and desk employee and gostraight to the general manager.
Continue reading this article — and all of our other premium content with Entrepreneur+
For just $5, you can get unlimited access to all Entrepreneur’s premium content. You’ll find:
- Digestible insight on how to be a better entrepreneur and leader
- Lessons for starting and growing a business from our expert network of CEOs and founders
- Meaningful content to help you make sharper decisions
- Business and life hacks to help you stay ahead of the curve
