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<I>Just</I> Doing Their Jobs

What do you do with the employee who says "That's not my job"?

This story appears in the August 2001 issue of Entrepreneur. Subscribe »

We've all had to work with a "not-my-jobber." Likeclockwork, those employees stick to what's listed in their jobdescriptions-and you don't dare ask them to do more. For mostentrepreneurial companies, such rigidity isn't an option;employees have to wear at least a couple of hats, if not manymore.

Packy Hyland Jr., founder and CEO of software development firmHyland Software Inc. in Rocky River, Ohio, faced this problem fiveyears ago when one of his employees refused to take a turnanswering the phone, even though the receptionist was out for theday and everyone in the company was expected to help out."These were our customers calling," says Hyland, 33. Hetalked with the employee about picking up the slack, and thingseventually improved.

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