Who Our Loyalty Experts Are Loyal To We asked our customer service experts about the companies they love and why.

By Entrepreneur Staff • Nov 26, 2014

Share

It's easy to forget the qualities that forge true customer loyalty. In this hangout, we asked our experts to reveal the companies they feel loyalty to and why. The discussion gets to the heart of retention: meeting needs, solving problems and beating expectations. Watch this short video to learn which companies Brad Smith of Sage North America and Ezra Firestone, founder of Smart Marketer believe are doing customer service right.

Related: Staff Training's Surprising Role in Customer Loyalty

Entrepreneur Staff

Editor

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Bantam Bagels' Founder Fell Into a Mindset Trap 'People Don't Talk About' After Selling the Now-Defunct Business for $34 Million — Here's What Happened
This Startup Wants to Grow Your Side Hustle for You, While Cutting You a Monthly Check
I Designed My Dream Home for Free With an AI Architect — Here's How It Works
Renowned Psychologist Adam Grant Says This 3-Step Leadership Method Will Help Fight Employee Burnout
Most Americans Don't Think Higher Education Is Worth the Cost — But This State-By-State Breakdown of College Graduates' Salaries Tells a Different Story
Watch Now: Tapping into Your Unconventional Thinking and Using It to Create a Million-Dollar Business

Most Popular

See all

Side Hustle

He Took His Side Hustle Full-Time After Being Laid Off From Meta in 2023 — Now He Earns About $200,000 a Year: 'Sweet, Sweet Irony'

When Scott Goodfriend moved from Los Angeles to New York City, he became "obsessed" with the city's culinary offerings — and saw a business opportunity.

By Amanda Breen

Personal Finance

How to Get a Lifetime of Investing Experience in Only One Year

Plus, how day traders can learn a lesson from pilots.

By Ross Cameron

Branding

94% of Customers Say a Bad Review Made Them Avoid Buying From a Brand. Try These 4 Techniques to Protect Your Brand Reputation.

Maintaining a good reputation is key for any business today. With so many people's lives and shopping happening online, what is said about a company on the internet can greatly influence its success.

By Scott Keever

Travel

Save on Business Travel with Matt's Flight's Premium, Only $80 for Life

This premium plan features customized flight deal alerts and one-on-one planning with Matt himself.

By Entrepreneur Store

Science & Technology

Here's One Reason Urban Transportation Won't Look the Same in a Decade

Micro-EVs may very well be the future of city driving. Here's why, and how investors can get ahead of it.

By StackCommerce

Marketing

I Got Over 225,000 Views in Just 3 Months With Short-Form Video — Here's Why It's the New Era of Marketing

Thanks to our new short-form video content strategy, we've amassed over 225,000 video views in just three months. Learn how to increase brand awareness through short-form video content.

By Mike Kappel