Problem Solvers with Jason Feifer features business owners and CEO’s who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur’s Editor in Chief, pulls these stories out so other business can avoid the same crippling problems.
Hear the dynamic voices behind our featured podcasts. Our hosts interview experts in the field, founders who solved real problems in their businesses, sports icons that translated their success on the field into serial business achievements, and influencers that help us understand what makes excellence possible.
1154 How we hit net churn of -5% in Loyalty Program space
Successful serial entrepreneur and investor, advisor, mentor to several startups. Currently the CEO of Zinrelo, a loyalty rewards and referral marketing platform. Has over 25 years of experience in technology industry and holds 19 patents. Loves trekking, running and biking. Currently training for SF-LA, unsupported bike ride.
1153 We just passed $4m in ARR, considering a raise for CPG CRM tool
Allen Bonde is VP of marketing at Repsly, and an advisor to several start-ups. He also held executive roles at Placester, OpenText, and KANA, and was co-founder at Offerpop (now Wyng). He has been a consultant at McKinsey and Yankee Group, and started his career as a data scientist. An avid speaker (on 4 continents) and writer, he blogs at Small Data Group.
1152 How Screenful monopolized Trello marketplace to drive $15k in MRR
Technologist & entrepreneur with a passion to product design, founder of Screenful (https://screenful.com). Before founding Screenful, I spent a decade building machine learning models for user analytics, content recommendation, and ad targeting. I co-organise Helsinki Business Analytics meetup and Atlassian User Group Helsinki. In my free time, I enjoy snowboarding and juggling.
1151 Weebly CEO: 50m Users, North of .5% Conversion to $8/mo
David Rusenko is CEO and co-founder of Weebly. Created in his Penn State dorm room in 2006, Weebly now hosts 50 million entrepreneurs in 225 countries around the world. He's helped scale the company to 300+ employees in 5 global offices. He's dad to a 1.5 year old and his hobbies range from stunt car driving to roaring game of bridge with his mother-in-law.
1150 Detroit Based Referral Program software passes $600k in MRR
Jeff Epstein is the founder and CEO of Ambassador (getambassador.com) a 40 person, venture-backed startup headquartered in metro Detroit. Ambassador provides relationship marketing software to some of the world's most recognizable brands. A lifelong entrepreneur, Jeff's first internet startup was in 2000 and provided online food ordering for college students. Jeff ran this startup while earning his BA from Michigan State University. While earning his J.D from Chicago-Kent School of Law, Jeff started an affiliate marketing company which he later sold before graduating to allow himself to pay off his law school loans.
1149 My investors kicked me out of my company, now personality tool at $1m+ ARR
Founder of Crystal for the past 3 1/2 years. Started multiple businesses before then, including an event software company (Attend.com), a pizza box advertising agency, and a bed bug extermination company. Private pilot, songwriter, runner, and local diner regular.
1148 We've passed $10m in ARR helping companies make sure their analytics are working
1147 We make $200k/mo helping people find financial products
Miron Lulic is founder and CEO at SuperMoney, a leading financial services comparison platform. Millions of people trust SuperMoney to shop for financial products and transparently compare their options in real time. Prior to SuperMoney, Miron was a co-founder at LoanNow, a direct online lender. Miron also helped to launch Optima Tax Relief where he lead digital marketing and product development efforts as VP of Digital. In 2015, Optima was named the #3 fastest growing company in America (#1 in financial services).
1146 How Joomla Pays Bills With $0 Revenue, Opensourced
1145 How Eero is Locking Down Distribution Channel for "Home Automation Wars" With $100m
Nick is the CEO and co-founder of eero. Prior to eero, Nick worked at McKinsey & Company and then Menlo Ventures, where he sourced investments in startups such as Betterment, Periscope, and Ansible and worked with portfolio companies like Uber, Dropcam, and Roku. Frustrated by the WiFi solutions on the market and unable to find a better solution, he set out to build eero with his co-founders Amos Schallich and Nate Hardison. Nick is originally from Chicago, graduated from Stanford with a BS in Management Science & Engineering, and currently lives in San Francisco with his wife.
1144 Why I sold my profitable, bootstrapped $5.5m ARR company
Elastic Grid enhances the partner experience by delivering a scalable, easy-to-use channel marketing platform backed by personal support. The result is programs that meet the individual needs of each partner, increased campaign adoption rates, and measurable ROI that channel teams depend on
1143 Eloqua Founders Launch New Relationship Tool, $600k ARR first 5 Months, $7m Raised
Paul is the CEO and Co-founder of Nudge.ai, a relationship intelligence platform that helps businesses find and grow the right relationships to drive revenue. He is a successful technology executive who has run Services, Customer Success, Account Management, Support and Product Management teams. As part of Eloqua's executive team, Paul helped lead the company from $0 to over $100 million in revenue, then through IPO and a successful acquisition for $957 million by Oracle. He's a firm believer that company culture trumps strategy every time, and that storytelling is an essential part of creating a business. He has a successful track record as a leader with a strong focus on sales and customer engagement.
1142 Why went public, then sold to Vista for $564m on $100m in ARR
CEO of Xactly Corporation. Seasoned executive with more than two decades of successful senior management experience at both early-stage and public companies. Noted industry expert in issues relating to sales performance management, sales compensation, commission, employee engagement, incentive compensation, benchmarking, big data and software-as-a-service (SaaS) delivery models.
1141 Not shopify, not stripe, $2b+ in transaction volume processed
1140 I only work 17 hours per week, don't trust Google, and make $1.7m+
John has helped thousands of entrepreneurs succeed in their business by doing outsourcing differently. He created and runs OnlineJobs.ph, the largest website for finding Filipino virtual workers, with over 500,000 Filipino resumes and over 100,000 employers from around the world using it. He works about 17 hours per week, choosing to spend his time with his family rather than working.
1139 We're about to close $5m round for our sales document tool
CTO & co-founder at TILKEE, Timothée has an engineering background. As the original founder of oXfoZ, he managed complex web-based projects. He was also a project manager at Traveldoo and carried out several missions for "Doctors Without Borders" as a volunteer. His last challenge was launching TILKEE with Sylvain Tillon in 2012 as the technical director.
1138 Goldman almost sold us for $12m, thankfully it failed
I'm a life-long entrepreneur, and have been building software for over 20 years. I co-founded Shopper Approved In 2010. In 2016 we made the Inc. 500. In 2017 we made the Inc. 500 again, and we were also #7 on the Utah 100 list - all with no outside funding or investors.
1137 David Skok Matrix Partners on Hubspot Pricing Axis, Category Leaders, $100b Softbank Fund
1136 Outreach.io CEO: "We'll hit $10m/quarter in 2018" with focus on ARPU expansion
1135 This app lets you use real money to compete with your friends in crypto, stocks
I describe myself as a recovering investment banker. I run a startup that is helping people invest together with those they know and trust. While I have devoted time across several sectors, the common threads are financial services and capital markets. I have extensive experience in the formation, structuring and financing of public and private companies. Transactions across international capital markets have provided me with considerable insight into valuation, positioning and strategy. I leverage this to contribute to the development and growth of successful businesses.
1134 Ad Network Pivots to On Demand Video Generation
Loren has spent the last 18 years involved in building consumer-facing applications, monetizing page views and working with publishers. He brings extensive start-up experience and leadership to his role as CEO of Answer Media. Previously, Loren was part of the management team at iModules Software, a start-up technology provider that sold to private equity and later with Litmus Media, an online search advertising start-up that was acquired by Inuvo (AMEX:INUV).
1133 How to slowly quit corporate, code your platform and land your first customer
I am an entrepreneur at heart. I love creating things and finding new and innovative ways to improve the quality of our lives, the way we run our businesses, and to make our world a more efficient place. My background is in Genetic Biology clearly I have take a few twists and turn in life, but I love meet new people, learning about what they are working on and discussing new ideas.
1132 How He Plans to Take on Moz, SEMRush, with 1500 customers, $180k MRR
Vaibhav Kakkar Co-Founded RankWatch, with an idea of making internet marketing an intelligent process. Apart from helping businesses succeed online and writing about Internet Marketing, he's usually found digging deep into the beautiful world of search engine algorithms.
1131 We do $70m Annually in Buyer Data Space, 50% Gross Margin
Jay Habegger is the co-founder and CEO of ownerIQ. Jay is a pioneer in digital media and advertising having over 20 years experience. He has built The Q from it's humble beginnings to leading the industry in second party data and as the leading programmatic solution for digital advertisers, retailers and brands. Previously, Jay was the CEO and president of Bitpipe, leading the company through to its sale to TechTarget in 2004 in a $40 million transaction.
1130 "We're way cheaper than Mailchimp", is that enough?
Brick and mortar engineer living in the body of a tech company CEO. Banking technology in the past (Goldman Sachs, JP Morgan), Marketing technology in the present. A Londoner at heart. Using technology to cook beautiful dishes.
1129 He Bought $70m Of ARR w/ Other Peoples Money, Kept 60%+ Equity for Common
H. John Oechsle joined small business CRM software provider Swiftpage in July 2012 and currently serves as chief executive officer. John came to Swiftpage (www.act.com) with a 30 year track record of building highly profitable and sustainable revenue growth for emerging companies and established global leaders. John is an advocate for entrepreneurship and small business growth.
1128 New CEO with New Funding Grows SalesScout from $35k to $260k MRR
1127 Why don't you sell SaaS Biz to Double Down on Agency?
Andy Beal is The Original Online Reputation Expert. The CEO of Reputation Refinery and Trackur, Beal is an online reputation management consultant, award-winning blogger, professional speaker, and coauthor of the critically acclaimed book Radically Transparent: Monitoring & Managing Reputations Online. His latest book, Repped: 30 Days to a Better Online Reputation is an Amazon bestseller!
1126 How Gong Hit $1m+ in ARR in 1st Year
Amit Bendov is the co-founder and CEO of Gong.io, the # 1 conversation intelligence platform for sales. He brings more than 20 years of leadership experience in hyper-growth enterprise software startups managing product, marketing, and sales for global corporations. Prior to founding Gong.io, Amit was CEO of SiSense and CMO of Panaya.
1125 He's Sold $5m+ Of Magical Pad w/ 1,014 Needles Athletes Use to Kill Pain
Founder and President of BioWave, Brad Siff invented the signal technology behind BioWave's non-opioid, FDA-cleared, pain relief medical devices, which are now in use by 90 pro sports teams and 32 VA Hospitals. Brad holds undergraduate and master's degrees in engineering, as well as an MBA, all from Cornell.
692: With Microsoft Deal and $225k MRR, Will He Win CRM Space?
Jon Ferrara. He’s been recognized for pioneering innovation in the customer service management category for many years. Prior to founding Nimble, he was the creator and co-founder of the award-winning customer management product GoldMine. In 1999, Goldmine got acquired by FrontRange and he left to pursue other interests. During those years, he continued to watch the CRM market grow. He saw that most CRMs in the industry that were serving small businesses moved up market and became way more expensive and more complex—leaving the small business market totally underserved. It was at that point that Jon decided to create the next generation CRM product for small businesses called Nimble. Famous Five: Favorite Book? – Think and Grow Rich What CEO do you follow? – Marc Benioff Favorite online tool? — Buffer App How many hours of sleep do you get?— Around 8 If you could let your 20-year old self, know one thing, what would it be? – “Start a business earlier” Time Stamped Show Notes: 00:44 – Nathan introduces Jon to the show 01:42 – Jon was on Episode 643 of The Top 01:55 – Nimble has around 10K paying customers with a monthly RPU of $20 02:08 – 3% monthly churn 02:14 – CAC is around $5 02:24 – Team size is 25 02:43 – Nimble has recently closed a $9M round 03:07 – Acquiring SMBs is the exact same way they’ve scaled Goldmine 03:20 – The problem with most CRMs today is that only sales and marketing people use these systems when in fact, everyone in the company should use it 03:56 – Jon cold called every Novel reseller in the country when Goldmine was just starting 04:00 – “People sell what they know and know what they use” 04:15 – When Jon started Nimble, no one knew that social media would be the way to grow a business 04:30 – Jon looked around for influencers for Nimble’s launch 04:48 – Nimble is the early pioneer of influencer marketing 05:08 – Nimble was getting 100K website views with 0 marketing spend 05:25 – As a company scales up, it should also touch the customers in different ways 05:43 – Nimble doesn’t pay influencers 05:45 – To find influencers, you have to know the core influencers around your product 06:00 – You find ways on how to build a relationship with influencers 06:32 – Nimble will now try to get around with ad spend 06:41 – Jon always believed that there was another way to get access to customers 06:44 – Jon is going to replicate the strategy they used with Goldmine by partnering with people similar to Microsoft and Google and get their VARs to use Nimble and start recommending it 07:01 – Nimble just signed a deal with Microsoft where they can be a reseller of Nimble 07:12 – Microsoft can now give their VARs Nimble so their VARs can be better, smarter and faster in sales and marketing 07:33 – Nimble will work on top of Office 365 as the operating system of a business 07:57 – Microsoft is currently passing their revenue to the VARs 08:11 – The VARs are the one making the MRR which is 20% 08:30 – Nimble’s average RPU is now around $30 08:41 – If you can help a business person with their sales and marketing needs, you’re now opening yourself up to other functionalities for that customer 08:53 – Every business struggles with sales, marketing and relationship management 09:20 – Nimble just rolled out new pricing and marked on automation add-on 10:13 – March MRR is around $225K 10:25 – Nimble now has around 10.5K customers 11:31 – Without relying on the VARs, it’s going to be a long term strategy for Nimble 11:48 – Microsoft has bundled Nimble inside of Outlook mobile, Office 365 and Outlook desktop 12:07 – It is like a free acquisition 12:32 – Jon won the deal with Microsoft because of their relationship 12:42 – In every business relationship, you want to know how the other person answers and what success looks like for that person 13:21 – Nimble is now a free plug-in with Office 365 13:37 – Users can use Nimble for free without paying $30 a month 13:42 – Nimble is like Rapportive on steroids 13:48 – Nimble has a limited feature for free users 14:14 – Business people are the ones who usually convert to paid users 14:33 – The market of Nimble is a very fragmented market 14:37 – Nathan mentions the people in the same market that were on The Top: 14:39 – Hatchbuck 14:55 – Pipedrive 15:02 – Close.io 15:08 – Contactually 15:29 – In a fragmented market, you need to be top of the line with your customers, influencers and with business products that people use 15:52 – Nimble continues to be rated as No. 1 17:00 – The way Nimble wins is how it executes the distribution channels 17:13 – Team size is currently 32 and based in Santa Monica and Ukraine 17:44 – You don’t go to raise with a particular value in mind 17:53 – Let the market determine the value 18:06 – The last round raised was a series A 18:22 – Nimble has talked to a number of VCs and with this deal, they’re bringing in a seasoned CEO 19:18 – What people are vetting for Nimble is the future 19:41 – “We’re definitely going for a large exit with Nimble” 20:14 – Office 365 is now dominating the email cloud productivity space and they’re just starting 20:48 – “And Nimble, I believe, is positioned today to dominate in this space” 22:05 – The Famous Five 3 Key Points: In a fragmented market, you need to be TOP of line—a product that people will always recommend. You have to know how a potential client answers a question and how they define success when making a deal. Nurture your business relationships—this is KEY to your success. Resources Mentioned: The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences Klipfolio – Track your business performance across all departments for FREE Hotjar – Nathan uses Hotjar to track what you’re doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books Show Notes provided by Mallard Creatives
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