Problem Solvers with Jason Feifer features business owners and CEO’s who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur’s Editor in Chief, pulls these stories out so other business can avoid the same crippling problems.
Hear the dynamic voices behind our featured podcasts. Our hosts interview experts in the field, founders who solved real problems in their businesses, sports icons that translated their success on the field into serial business achievements, and influencers that help us understand what makes excellence possible.
1087 Yeah I'd sell (Live negotiation)
Designer and entrepreneur who loves solving problems using technology.
1086 Sales outreach tool hits $1.2m ARR, would you sell for $4m? No!
1085 We're #1 In Salesforce for Call Routing, Tech with $10m+ in ARR
Joshua Tillman began building DialSource in 2005, while studying at the University of California, Davis, to seal the gap between business and consumers through analytics and automation. The engineering firm has since changed the way modern enterprises communicate, earning Product of the Year honors in 2016 and 2017. Tillman received the Sacramento Business Journal '40 Under 40' award in 2016.
1084 Bulgarian company spends $45k of $65k MRR on paid spend, working!
Murry founded Metrilo in 2014 to help eCommerce store owners grow their businesses. Other than spending lots of time with his customers and his team, he love to do trail running in the beautiful Vitosha mountain.
1083 How she 2x ARR yoy in mobile testing space to $6m in ARR
I'm the CEO of Apptimize! We're probably installed on your phone right now because we work with top 10 apps in every category in 100+ countries. Prior to co-founding Apptimize, I led the Fixed Income Quantitative Strategies team at GETCO after studying Math with CS at MIT.
1082 Why Public Sizmek Went Private to Fuel Growth via M&A in Buy Side Programmatic Space
Mark Grether is CEO of Sizmek. He focuses on guiding the company, and accelerating the growth of the business. Before Sizmek, Mark was cofounder and global COO of Xaxis. Under his leadership, Xaxis grew into the world's largest programmatic media company, with over $1 billion in revenue in five years.
1081 With $2m in ARR and $16m Valuation for 7+ Years, Do You Feel Stuck?
Eric Frankel is an innovative business leader with a proven track record in both traditional media and new-and-emerging technologies. He is the CEO and founder of AdGreetz, the industry's leading SaaS video personalization platform that is disrupting the $560b advertising marketplace by empowering brands worldwide to build stronger relationships with customers and exponentially increase engagement, activation and revenue by deploying billions of never-before-available, hyper-relevant, one-to-one, personalized video and display ads and messages, utilizing brand, social, third-party, geo/browser, publisher and user-generated data, delivered on the Internet and mobile via 18 channels. Prior to AdGreetz, spent 20-plus years at Warner Bros., most recently serving as President of Warner Bros. Domestic Cable Distribution (2000-2008). There he created new strategic architecture in the broadcast, cable and pay-TV landscapes, as well as advancements in new technologies including: VOD, HD and the internet. Frankel made numerous record-breaking sales and ground-breaking deals at WB.
1080 15,000 Customers at $35 ARPU is $500k+ in MRR right? "No"
1079 How He's Pivoted 3 Times Since 1996, Moving to Cloud Based SaaS w/ $10m in ARR
CEO & Co-Founder of CoreMedia. Recipient of the German Fairness Prize 2009. Co-Editor of eEnterprise 2.0 - The Art of Letting Go. Married, father of 4
1078 How agile content marketing solution Turtl hit $125k/mo
1077 We Bootstrapped Our Way to $2m in ARR, Now $10m ARR
Collin Holmes, founder and CEO, started chatmeter in August, 2009. Prior to chatmeter, Mr. Holmes was VP of Product Management and Marketing at V-Enable (now xAD). His extensive experience in the local search industry, both online and mobile, provides a solid foundation for the direction of the company. He has worked in leadership roles at several other startup companies and held other notable positions in product and marketing roles at Akamai Technologies and AT&T Wireless. He earned his MBA from San Diego State University and a BA from UC Riverside.
1076 We pivoted to pure play SaaS, now $1m in ARR growing 100% yoy
1075 LogicBay CEO: Love Venture Debt! Helped us pass $10m in ARR
As CEO of LogicBay, John works with leading companies to develop and implement strategies for scaling indirect sales channels using a combination of services and technology that LogicBay offers. He is also the co-founder of VetToCEO, a non-profit focused on helping veterans transition into being entrepreneurs.
1074 I left Wall Street trenches to do Email Business Intelligence
Michael Johnston is founder of Notablist.com, a competitive intelligence platform for email marketers. Prior to Notablist, Michael was VP of Technology at Critical Mention, where he led development of the firm's broadcast monitoring platform. Prior to his involvement with startups, Michael spent a decade in the Wall Street trenches.
1073 Are 5 Companies at Once Too Many?
Dr. Foroutan is a parallel entrepreneur and philanthropist with over 30 years of experience in Information Technology, Software Design and Entertainment industries. He is the Founder, Chairman and CEO of Contest Factory, Classitech, ZipTech Media, Virtual NGO and Invitation Records. He holds multiple US patents on Online Contest Systems.
1072 Boston CEO: "I'd think hard about selling for 2-3x ARR"
Matt Benati is CEO and Co-founder of LeadGnome, the market-leading Reply Email Mining web service that generates account-specific contacts, enhances existing leads, and identifies sales trigger events. Matt believes sales and marketing alignment, transparency, and communication optimize revenue generation, and he champions this philosophy in his teams and writings.
1071 His AI Tool Tells You How To Price Realtime
Adam is the CEO/founder of Arjuna Solutions, an artificial intelligence company. He invented and patented numerous AI technologies used today. At Arjuna, Adam is productizing specific applications of AI, starting with pricing. Adam is also a professor of Business Analytics at Johns Hopkins University and speaker on AI/predictive analytics for businesses.
1070 Navy Vet Makes Loads Via Lifetime Fitness, Now Digital Asset Management
Mike is the founder, Chief Enthusiasm Officer and inventor of the patented FISION digital asset management/ sales enablement platform. He attributes his experience serving as a US Navy Submariner and US Navy diver as the foundation to his success as a corporate executive and entrepreneur.
1069 Elastic CEO: We're A More Professional Zapier
Co-Founder and CEO of elastic.io
1068 SiteCake: We Rely on Whitelabel Partners With Unique Kickback Structure
1067 Vero CEO: "We're API Driven Email Marketing" with $150k+ in MRR
1066 Optimove CEO: "Conditions Were Right To Stop Bootstrapping w/ $20m Raise"
Pini Yakuel is founder and CEO of Optimove, provider of the science-first Relationship Marketing Hub. Pini's extensive experience in analytics-driven customer marketing, business consulting and sales, along with his innovative approaches to entrepreneurship, business-building and marketing, have earned him recognition as a thought leader.
1065 He should sell for $300k. You agree?
1064 AirPR Says "Growing Fast" but won't share revenue #'s, are they?
Sharam Fouladgar-Mercer is the Co-founder and CEO of AirPR, a technology solution to measure the impact of PR. He was an Entrepreneur in Residence at Shasta Ventures focused on consumer internet and the social graph. Prior to joining Shasta, Sharam was a Senior Associate at Sierra Ventures focused on consumer internet, enterprise software (cloud computing / virtualization), and mobile. He served on the Board at Makara (sold to RedHat) and TouchCommerce (sold to Nuance). Sharam began his career as a technologist at Appian, a BPM software startup where he managed the first enterprise-wide tracking system for the Department of Homeland Security. Sharam has lectured at universities, events and conferences, and judged business plan competitions at Princeton, Harvard, Stanford, and Syracuse. He is also an advisor and mentor to eLab (Princeton University's Accelerator), Dorm Room Fund (First Round Capital's Accelerator), and Acceleprise (Enterprise Technology Accelerator). Sharam graduated with honors with a BS in Computer Science from Princeton University and an MBA from Harvard Business School. He played NCAA D 1 ice hockey and is fluent in Farsi. Follow him on twitter @sharamfm.
1063 How We Spent $7m To Spin Crunchbase Out of AOL
Santi is a General Partner at Emergence Capital. Prior to joining Emergence, Santi founded, AXG Tecnonexo, a SaaS e-learning company in Latin America. He expanded the company to 150+ employees with operations across Latin America and the US. Santi is also a founding board member of Puente Labs, an organization that finds and selects the best founders of high potential growth companies from Latin America and helps them scale their businesses globally. Santi currently serves on the Boards of Civitas Learning, CrunchBase, High Alpha, Quasar, Restorando, Tophat, Xapo and Zoom. Santi received an MBA with distinction from Harvard Business School and holds a BS in Economics from St. Andrew's University in Argentina. He is Kauffman Fellow and an Endeavor Entrepreneur. Outside of work Santi is passionate about traveling internationally. He spent 6 months backpacking around the world and continues to work on a personal goal of visiting at least 50% of the world countries. He is an avid opera and classical music follower and, like almost every Argentine, he is passionate about soccer.
1062 I raised $5m to spin the company out of corporate
David brings a successful track record of executive leadership at growing both private and public venture-backed companies and has been a pioneer in online marketing since 1997. Before TruSignal, David joined eBureau in December 2007, spearheading strategic business and product development efforts. In his previous role as general manager and SVP, marketing analytics at Adteractive, David managed a team of 45 people, spanning all of Adteractive's business units. Under his leadership, Adteractive became one of the fastest growing private companies in America and a leader in online lead generation. Prior to Adteractive, David held executive roles at Drugstore.com and NextCard, Inc, where he was responsible for product management and customer acquisition. David began his career as a software engineer at Decision Systems, a research and development firm focused on voice telephony solutions for the health care industry. David earned a Bachelor of Science in symbolic systems from Stanford University in 1990 and a Master of Business Administration from the Haas School of Business at UC Berkeley.
1061 We serve 2b impressions a day including MSN homepage
Eric is the CEO and co-founder of TripleLift, the leading programmatic native ad platform. Previously, Eric was a leader at AppNexus and an attorney at Simpson Thacher & Bartlett LLP. Eric received bachelors and masters degrees in computer science from MIT and a J.D. from New York University School of Law.
1060 Why I Left Salesforce To Join VC Firm
Scott brings over 20 years of deep product management, engineering, and SaaS expertise to his role as a partner on Norwest enterprise team. Scott most recently served as Senior Vice President of Product Management for Salesforce Service Cloud. While at Salesforce, he also served as Head of Engineering, Product, UX, and Documentation for Desk.com.
1059 $100m In Audio Ad Spend Goes Through Our Platform
Mike Dougherty is the Chief Executive Officer and Co-Founder of Jelli, the technology platform for the $40 billion global audio advertising market. He has 20 years of experience with online and mobile services and corporate development. Under his leadership, Jelli has developed a cloud platform that transforms audio advertising, enabling advertisers and publishers to buy and sell audio advertising programmatically through a suite of demand-side and supply-side services. Jelli's platform is used by some of the largest broadcasters and advertisers in the audio marketplace, reaching hundreds of millions of people monthly and serving billions of audio ads. Prior to Jelli, Dougherty was Vice President, Business Development at Tellme, a leader in speech recognition applications (acquired by Microsoft), and Senior Vice President of Business & Corporate Development at Loudeye, an early leader in online & mobile music web services (acquired by Nokia).
1058 How Screen 6 his $3.5m in ARR on $600k Raised
As founder / partner of Screen, David has been closely involved in the development and innovation regarding the latest technologies for online marketing and advertising.
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Gadi Shamia. He’s the chief operating officer at Talkdesk, the world’s leading call center software platform. It’s backed by DFJ, Storm Ventures and Salesforce Venture. Talkdesk has grown 8x over the past 2 years and has over 250 employees along with their thousand customers including Box, Shopify, Dropbox and Weather.com. Prior to Talkdesk, Gadi founded a company that was acquired by SAP and now generates $5M in global business. He was also a senior VP at SAP and a general manager at ReachLocal. Famous Five: Favorite Book? – The Innovator’s Dilemma What CEO do you follow? – Marc Benioff Favorite online tool? — Gmail and Slack How many hours of sleep do you get?— 6.5 If you could let your 20-year old self, know one thing, what would it be? – Gadi wished he knew that he would be fine so that he could stress less about it Time Stamped Show Notes: 00:44 – Nathan introduces Gadi to the show 01:26 – EchoSign was acquired by Adobe 01:31 – TopManage was acquired by SAP 01:53 – Talkdesk is a cloud-based call center solution 01:58 – It is fully-integrated 02:26 – Talkdesk charges users per license fee 02:44 – Talkdesk is a SaaS company 02:54 – Average pay per customer varies 03:01 – A company with 50 users would pay $5K-7K a month 03:28 – Per seat cost is around $65-125 depending on the subscription 04:02 – Gadi joined Talkdesk 3 years ago 04:16 – The call center space is an interesting market 04:22 – It is still dominated by all players such as Avaya, Cisco and Genesis 04:35 – Talkdesk already has a proven product 04:41 – Talkdesk has a couple of hundred customers who like the product and has been using Talkdesk for years 04:53 – Tiago, Talkdesk’s CEO, was one of the reason Gadi joined Talkdesk 05:14 – Tiago is the co-founder and his co-founder left Talkdesk after 4 and a half years 05:50 – Gadi believes that co-founders leave because they might not feel as excited as they were in the early stages 06:01 – Co-founders staying is also devastating for the company 06:10 – When a co-founder can say that he’s leaving and he has done his job, it’s a healthy company 06:44 – Talkdesk has broken the million ARR 06:57 – Talkdesk had 50 people when Gadi came in 07:17 – Tiago was the only salesperson at Talkdesk when he started it and he was able to get remarkable brands to use Talkdesk 07:43 – Gadi met Tiago through Gadi’s friend from Storm Ventures 08:06 – Gadi and Tiago met in 2014 several times 08:38 – Talkdesk currently has 1200 customers 08:48 – There are around 50K seats 09:06 – Average MRR 09:43 – Alot of Talkdesk customers are e-commerce customers and they are seasonal 10:32 – Talkdesk is at a net negative churn 11:00 – Talkdesk talks to their customers about their seasonal needs and adjusts the annual licensing fee 11:42 – Talkdesk respects Workday, Salesforce and works with ServiceNow 12:48 – The best companies will get 110-120 in aiming net revenue expansion 13:03 – Most companies that have worked with Talkdesk benefit from it and grow 13:10 – DoorDash grew from 40 seats to 800 13:38 – Talkdesk currently has a team of 250 people 14:40 – Talkdesk’s growth is mostly from new sign-ups 14:56 – Talkdesk has raised a total of $24.5M 15:01 – The last round was in 2015 15:15 – Talkdesk is neither raising rounds or talking to Salesforce 15:34 – Talkdesk focuses on building a real business 16:24 – Talkdesk is still burning cash 16:53 – Most of Talkdesk’s customers pay annually upfront 18:13 – The Famous Five 3 Key Points: When a cofounder leaves, it means he’s done his job and the company is healthy Be in a company where you believe in the product and know that you can accelerate its growth. Building a real business is about the service you provide your customers in helping them achieve growth. Resources Mentioned: The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences Hotjar – Gives Nathan a recording of what is happening on a website or where people are clicking and scrolling on the website Organifi – The juice was Nathan’s life saver during his trip in Southeast Asia Klipfolio – Track your business performance across all departments for FREE Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments Host Gator– The site Nathan uses to buy his domain names and hosting for the cheapest price possible Audible– Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW Show Notes provided by Mallard Creatives
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