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I Consult With Companies On Integrating AI — Here Are the 2 Ways It's Making a Big Difference
It's all about people, and processes.
I Sent My Role Model a DM, Never Imagining She'd Respond — Then This Happened
The whole experience taught me a valuable lesson as a woman and a business owner.
These Days, Everything Is 'Powered By AI.' Here's How to Tell Hype From Real Innovation.
Don't fall for buzzy trends. Make sure the products you're using are actually using the latest tech.
I Was a Highly-Paid Executive In Customer Experience. Then I Started Working Minimum Wage Jobs, And Realized Everything I'd Gotten Wrong.
It wasn't until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.
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These 5 Brands Are Conquering the Franchise Industry at Warp Speed. Here's Why.
Every year, we look at the franchises that jumped the most spots on our Franchise 500. Here's what they're doing right.
After I Screwed Up My Webinar, I Realized Disasters Can Be 'Accidental Experiments'
The whole debacle showed me another way of looking at unexpected setbacks.
Use These 3 Steps to Find The Perfect Franchise Opportunity For You
Once you've decided to buy, here are three steps for finding the franchise that's right for you.
The CEO of a Disaster Restoration Company On How the Business Has Changed: 'Today, at Least 50% Is About the Emotional Damage'
When Miri Offir became CEO of 911 Restoration, she planned to do things differently.
