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Business News
Give Your Employees an Identity Worthy of Ownership
Job titles are essentially heuristics to explain one's duties. However, these titles can be reinvented and serve as profound sources of motivation.
Business News
25 Lessons Growing Our Company Blog to 2 Million Visitors
Creating great online 'content' is another avenue to help customers get the results they need.
Business News
Why Gmail Fails for Customer Support
Never skimp on that which directly affects customer communications.
Business News
Customer Support Is More Than High Scores
Even great data cannot guarantee good decision-making. Without context, data is meaningless.
Business News
Must Reads for Leaders: 10 Invaluable Books for Moving Hearts and Minds
These books are timeless and helpful in both your personal and professional endeavors.
Business News
Creating Customers for Life: 50 Resources on Loyalty, Churn and Customer Retention
Earning customer loyalty is an uphill battle, but it is always worth the effort.
