Communication Strategies

Customer Engagement

Good American Founder Emma Grede Gets Honest With Her Customers

The key to good customer service? Frank, honest communication -- even when the truth hurts.
Writing

The Secret to Writing Anything Quickly

Craig Clemens, copywriting expert and founder of Golden Hippo, explains the technique he uses to write everything from a book to a sales page.
Writing

3 Reasons You Need to Improve Your Writing

As a changemaker and entrepreneur, your work probably involves writing as a way to inform, persuade or connect with your audience.
Focus

Sorry, Goldfish: People's Attention Spans Aren't Shrinking, They're Evolving

We're ignoring a lot of the torrent of information coming at us constantly, but we can focus just fine on what is important.
Communication Strategies

Once You Become an Entrepreneur, It's Time to Quit With the 'Corporate-Speak'

The benignly impersonal jargon that passes for communication in big corporations doesn't work for making one-to-one human connections.
Leadership

Balancing Your Associates' Expectations With Your Company's Needs

Leaders walk the tight rope between bettering the company and meeting associates needs.
Communication Strategies

Are You a Technical Founder? Here's How to Get Better at Communicating Your Vision.

It doesn't matter how great your product is if you can't explain it to others.
Communication Strategies

How to Deliver Bad News When It's Not Your Fault

People tend to shoot the messenger but there are ways to avoid the negative halo of bad news.
Listening

Stop Interrupting and Listen to the Question

Not letting the questioner finish makes you look hasty or lacking in confidence.
Email

What Your Email Style Says About Your Personality

There are four basic email styles. Which one is yours?
Papa John's

Ousted Papa John's Founder Creates Website to 'Save' His Company and Get the 'Truth Out There'

'The Board wants to silence me. So this is my website, and my way to talk to you,' John Schnatter says on the site.
Infographics

12 Science-Backed Ways to Get People to Like You (Infographic)

Check out these quick tips to help you get more friends and allies.
Innovation Now

Slogging Through Email Is Probably Why You're Worried About Your Productivity

Dispensing with frivolous email is the fastest way to boost productivity.