Communication

Customer Service

Are You Really Listening to Your Customers?

Core client service issues often fall through the cracks. Talking to those who purchase your products is a vital entrepreneurial opportunity.
Communication Strategies

Saying It Right -- 8 Rules for Getting People on Your Side

It's just like your mother said: It's the way you express things sometimes that really matters.
Virtual Teams

How to Fix Virtual Team Challenges Before They Happen

Set up processes that build trust, accountability and communication to reap the benefits of having a remote operation.
Customer Engagement

Write Headlines That Make Your Customers Take Notice

Headlines are often the first thing customers read, and if they're boring, they'll move on faster than you can blink. Learn how to create attention-grabbing headlines.
Managing Employees

How to Communicate With Your First Employee

This hire marks the beginning of your becoming a manager of staff. Here's how to do things right.
Communication Strategies

Marketing 101: The Art of Storytelling

The ability to tell a tale is a priceless skill, especially in your marketing. Here's how to create stories that give your business top-of-mind awareness.
Communication

Richard Branson: Strong Leaders Are Good Listeners

The Virgin Group founder attributes his success to being open to all possibilities.
Writing

Weird Al's 'Word Crimes' Could Actually Make You a Better Communicator

The curly-haired songwriter's parody of 'Blurred Lines' provides some important grammar tips.
Lessons

5 Things Entrepreneurs Can Learn from Online Dating

If you're looking for the perfect match, here are five ways online dating might just sharpen your entrepreneurial acumen.
Managing Employees

3 Savvy Tips to Help You Better Connect With (and Oversee) Your Staff

Find out how to truly be in touch with your staff so you'll be able to identify and prevent potential problems.
Mistakes

France Orders 2,000 Trains Too Wide for Station Platforms

Talk about being on the wrong side of the tracks. While we all make mistakes, France's latest eye-popping mishap should serve as a lesson in vigilance.
Culture

Just How Long Has 'Selfie' Been Around, Anyway?

The Merriam-Webster dictionary has added 150 new words, many of which have been around for a surprisingly long time.
Networking

Strategic Networking and How to Make the Most of Your Evenings

Here's how to turn the experience into worthwhile (and enjoyable) time spent.
Ready for Anything

4 Strategies for Handling a Sales Surge

When demand suddenly spikes, it's do or die time.
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