Crisis Management

Crisis Management

Amid EpiPen Furor, a CEO Shows How Not to Swim Against the Tide

Mylan's crisis response to high EpiPen prices is focused on an important goal: changing the national conversation on health pricing.
Crisis Management

Swimming Through Crisis: The Stats Behind Lochte's Apology

Four-day analysis of news stories and social media posts show Ryan Lochte's tactical response to scandal was, relatively, successful.
Crisis Management

Scared for Your Reputation? The Crime Is Seldom as Serious as the Cover Up.

Ryan Lochte is merely the latest in a very long line of people who made their problems much, much worse by lying for fear of the truth.
Crisis Management

Managing a Crisis to Avert #Majorfail

Having an airtight crisis response plan in place can help mitigate even the worst disaster.
Sales Strategy

When Good Sales Promotions Go Bad

Murphy's Law offers the insight, but only the best managers act in anticipation to mitigate its effects. Here's how.
Reputation Management

How to Recover From a Major Online Blunder

Digital disasters such as bad reviews, unfavorable news coverage or public embarrassments can be very damaging to your bottom line and business vitality.
Crisis Management

4 Ways to Lift the Curse From Your Business

Bad vibes are intangible but you can feel them. Changing the mood can change the course of your business.
Crisis Management

3 Key Steps for Crisis Communication

No business is immune to experiencing a crisis, but how a company responds determines if it can weather the storm or not.
Stress Management

Midlife: Time for a New Start, Not a Crisis

If you've dropped a big chunk of your savings on an expensive car, had an affair and left your family or quit your job and ran off to a tropical island, you should have listened to your inner child.
Optimism

Excessive Optimism Played a Big Role in the 2010 Deepwater Horizon Oil Rig Disaster. Don't Let It Destroy Your Startup.

Like BP's executives, we are all susceptible to an overly optimistic view of ourselves and our companies.
Leadership

Is There Life After Success(ion)?

You aren't who you think you are. Maybe you never were.
Volkswagen

VW to Offer to Buy Back Nearly 500,000 U.S. Diesel Cars, Sources Say

That would include versions of the Jetta sedan, the Golf compact and the Audi A3 sold since 2009.
Starbucks

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Leadership

Good CEOs Are Ready to Shock the Organization to Protect Core Values

When things are off track at work, be ready to take aggressive and extraordinary action.
Entrepreneurs

What Entrepreneurs Can Learn From the World's Best In Comedy

Hiring strategies, like setting up a festival, include bringing in people you like to be around.