Customer Engagement

News and Articles About Customer Engagement

Why This Coffee Shop's 'Clever' Sign Isn't So Clever At All
Customer Engagement

Why This Coffee Shop's 'Clever' Sign Isn't So Clever At All

Making fun of your customers is bad business.
Gene Marks
Why Does Senator Al Franken Make Cold Calls?
Cold Calling

Why Does Senator Al Franken Make Cold Calls?

And why is he singing a song from Evita at the same time?
Gene Marks
6 Ways to Exceed Your Customer's Expectations Just With Good Manners
Customer Engagement

6 Ways to Exceed Your Customer's Expectations Just With Good Manners

Customers can buy what you sell elsewhere, so show them courtesy, respect and gratitude for choosing you.
Grant Cardone
5 Things Beauty Brands Can Teach You About Active Listening to Ensure Growth
Listening

5 Things Beauty Brands Can Teach You About Active Listening to Ensure Growth

The beauty industry's recent ongoing success is driven by one precious skill: active listening.
Mia West
The 5 Factors That Make Customer-Referral Programs Fail
Referrals

The 5 Factors That Make Customer-Referral Programs Fail

All the referral program magic in the world won't help if your customers don't like your company enough to send their networks your way.
Sujan Patel
Free Webinar: Unlock the Power of Customer Data
Customer Relationship Management

Free Webinar: Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Entrepreneur Events
How This Clothing Entrepreneur Engages With Customers as His Brands Grow
Starting a Business

How This Clothing Entrepreneur Engages With Customers as His Brands Grow

Entrepreneur Network partner Jen Hacker sits down with Bobby Kim about launching his streetwear lines.
Jen Hacker
What This Medical Marijuana Company Can Teach You About Getting Buzz
Take It From The Pros

What This Medical Marijuana Company Can Teach You About Getting Buzz

After raking in $100,000 every month, competitors opened up nearby, resulting in high times fading.
Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'
Business Moving Forward

Lyft Co-Founder John Zimmer: 'You Should Never Veer Off the Path of Your Own Values'

For Zimmer and his team, genuine and positive interactions between employees and customers is the biggest goal.
Nina Zipkin
5 Dumb Things Freelancers Say to Clients (and What to Say Instead)
Take It From The Pros

5 Dumb Things Freelancers Say to Clients (and What to Say Instead)

If you don't have anything nice to say you won't succeed at this.
Graeme Keeton
6 Strategies Smart Brands Use to Satisfy and Retain Their Customers
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Toby Nwazor
7 Ways to Build Consumer Trust Naturally
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Jayson DeMers
Use Tradition and Ritual to Thrive In the Experience Economy
Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Allen Han
Here's How You Make Customer Service Your Secret Weapon
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Aaron Price
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