Customer Engagement

News and Articles About Customer Engagement

Here's How You Make Customer Service Your Secret Weapon
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Aaron Price
How to Meet Tight Deadlines Without Sacrificing Creativity
Entrepreneurship

How to Meet Tight Deadlines Without Sacrificing Creativity

In today's fast-paced world, entrepreneurs have very few windows dedicated to uninterrupted focus. Here's some good news: You can flex your creative muscles and craft top-notch solutions while the dark clouds of tight deadlines loom overhead.
Chris Carter
Is Your Customer Service Department Prepared for Today's Consumers?
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Ari Rabban
25 Ways to Ask for a Referral Without Looking Desperate
Referrals

25 Ways to Ask for a Referral Without Looking Desperate

Make it as easy and enjoyable as possible for your clients to let people know that you do good work.
John Rampton
Focus On Results, Not Tasks
Competition

Focus On Results, Not Tasks

Iyka Enterprises CEO and President Poonam Gupta says the one way to keep her company competitive is by customer engagement.
Why Your Retail Business Needs CRM Software
Customer Relationship Management

Why Your Retail Business Needs CRM Software

The right technology will create a database that helps you personalize each customer interaction.
Peter Daisyme
Aggregate Data to Grasp the Whole Customer Journey
Data Analysis

Aggregate Data to Grasp the Whole Customer Journey

Without a holistic view of the customer experience, conversion funnels are inefficient. Marketers who truly know their customers can better cater to their needs, convert them and then identify opportunities to upsell and cross-sell them.
Randy Antin
Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Aj Agrawal
How to Innovate for the Next 100 Years
Innovation

How to Innovate for the Next 100 Years

Focus on the customer, have a passion to create great products, and solve big problems in big markets.
Sarah Austin
Here's How Your Business Can Be Open 24/7
Customer Engagement

Here's How Your Business Can Be Open 24/7

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Jill Schiefelbein
7 Ways Marketers Can Reach Gen Z
Marketing to Millennials

7 Ways Marketers Can Reach Gen Z

The youngest adults grew up connected. It's only made getting attention possible, not easy.
John Rampton
Why You're Not Getting Customers From Social Media
Social Media Marketing

Why You're Not Getting Customers From Social Media

New study shows how Facebook likes alone don't cut it.
Karen Tiber Leland
How To Sell More by Identifying What Type of Listener Each Customer Is
Communication Strategies

How To Sell More by Identifying What Type of Listener Each Customer Is

Learn how to communicate more dynamically in sales conversations by understanding which of these four strategies your potential customer is using to listen to you.
Jill Schiefelbein
6 Ways Millennials Have Changed Business Practices
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Richard Maize