Customer Engagement

News and Articles About Customer Engagement

Here's How Your Business Can Be Open 24/7
Customer Engagement

Here's How Your Business Can Be Open 24/7

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Jill Schiefelbein
7 Ways Marketers Can Reach Gen Z
Marketing to Millennials

7 Ways Marketers Can Reach Gen Z

The youngest adults grew up connected. It's only made getting attention possible, not easy.
John Rampton
Why You're Not Getting Customers From Social Media
Social Media Marketing

Why You're Not Getting Customers From Social Media

New study shows how Facebook likes alone don't cut it.
Karen Tiber Leland
How To Sell More by Identifying What Type of Listener Each Customer Is
Communication Strategies

How To Sell More by Identifying What Type of Listener Each Customer Is

Learn how to communicate more dynamically in sales conversations by understanding which of these four strategies your potential customer is using to listen to you.
Jill Schiefelbein
6 Ways Millennials Have Changed Business Practices
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Richard Maize
The Secret of Story Telling
Storytelling

The Secret of Story Telling

Consumer touch points are opportunities to communicate. Walk in your customer's shoes and think about where they interact with your brand.
Adrienne Weiss and Greg Weiss
3 Common Sense Keys That Drive Repeat Customers
Customer Service

3 Common Sense Keys That Drive Repeat Customers

Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Tor Constantino
Free Webinar: Best Tips for Customer Care Over Social Media
Coaches Corner

Free Webinar: Best Tips for Customer Care Over Social Media

Learn how your customers are interacting with you over social, and how you can give the best service in return.
Entrepreneur Events
5 Steps to Getting Started with Search Engine Reputation Management (SERM)
Customer Engagement

5 Steps to Getting Started with Search Engine Reputation Management (SERM)

Put your best foot forward with new and existing customers.
Aaron Agius
To Rapidly Enhance Your Business, Stop Selling and Start Teaching
Customer Engagement

To Rapidly Enhance Your Business, Stop Selling and Start Teaching

The more you are willing to help people without the hard sell, the more likely they are to trust you enough to buy from you.
Daniel DiPiazza
How to Get 500 Supporters for Your Next Business Idea
Customer Engagement

How to Get 500 Supporters for Your Next Business Idea

Find an audience before you invest time, money and energy.
Mike Taylor
What This CEO Learned by Working in His Company's Call Center
Customer Service

What This CEO Learned by Working in His Company's Call Center

Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Alan J. Murray
Customer Service Representatives Are Your Public Face
Customer Service

Customer Service Representatives Are Your Public Face

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Phil La Duke
4 Assumptions Needed to Deliver 5-Star Customer Service
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Tor Constantino