Customer Engagement - Page: 40
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
What You Can Learn About Marketing From an 'Icy' Phenomenon
A recent viral hit that has people dumping buckets of ice water over their heads shows what it takes to reach across the globe.
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
The Rules of Engagement: 5 Ways to Connect on Social Media
Social media is not just about posting your favorite quotes, photos or links. To succeed, you need to interact on a much more personal level.
To Nurture Business Customer Loyalty, Foster Community
Connecting customers with each other to discuss common challenges builds tight bonds with you.
5 Keys to Increasing Your Influence on Social Media
As you prepare to launch your company, keep these social-media rules in mind.
Your Answer to Lackluster Customer and Employee Engagement: Add Fun.
Turning business processes into games -- the idea behind the trendy buzzword "gamification" -- encourages frequent participation and makes mundane tasks entertaining.