Customer Engagement - Page: 43
6 Reasons Social Media Is Your Secret Weapon in Customer Service
As more and more consumers expect immediate results, businesses need to be able to react quickly to customers' needs. The best way is to have a customer-service strategy on social media.
4 Unconventional Ways to Turn Customers Into Brand Advocates
With competition fierce, it is imperative for brands to establish mindshare. Here are a few ways to turn your customers into marketing machines.
Connect With Customers by Leveraging Smartphone Sensors
At no other time have companies been able to learn so much about consumers. They can tap insightful data from mobile devices to provide timely messages.
My Company Has a Jersey Accent: Branding With a Distinctive Voice
How your startup uses language to shape the customer experience says a lot about what it believes in.
What Motivates Entrepreneurs to Do What They Do? (Infographic)
Running your own business is stressful, tiring and risky. So, why bother? A new survey reveals some surprising insights.
OK, You Can Sue Us: General Mills Scraps Controversial Terms of Service Updates
Bowing to customer outrage, the food giant has done an about-face on its terms of service.
Here's What Happens When Facebook Advertising Fails
As one company 'breaks up' with the social-media company, some tips for how your page can stay relevant and in front of your customers.
Dislike: If You 'Like' General Mills on Facebook, You Can't Sue the Company
The American food manufacturer has made an unprecedented sneaky, (anti)social media move to keep itself out of court.
This Software Company Can Boost Your Retention Rate
Gainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
When It Comes to Branding, It's All About Color (Infographic)
Is your logo bright blue? Dark green? Eggplant? A look at the message you're sending your customers.