News and Articles About Customer Feedback
Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
If you hear from a customer, it's probably not because they are happy.
Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Make sure your automated system is simple and your live attendants are friendly.
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You better be right if you are so confident your idea is perfect that you don't ask intended customers what they think.
Founders who don't get the basics right are rewarded with the opportunity to learn from failure.
You'll make the sale based on price, quality and whether the buyer feels appreciated.
Jack Dorsey copied Airbnb's Brian Chesky's approach of crowdsourcing advice for his own company.
He's received more than 1,000 ideas so far. Here are some of them.
Unless somebody tells you what you're doing right and wrong, you're going to have a tough time deciding what to do more and what to stop doing altogether.
One company will ship 15,000 pounds of green beans this Thanksgiving.
Conversations with customers provide insights into how well you are doing and plot where you're going.
Tips for getting user data without ruining the experience for users