Customer Feedback

News and Articles About Customer Feedback

Twitter CEO Asks Users How They'd Improve the Platform
Customer Feedback

Twitter CEO Asks Users How They'd Improve the Platform

Jack Dorsey copied Airbnb's Brian Chesky's approach of crowdsourcing advice for his own company.
Lydia Belanger
Airbnb CEO Asks Twitter What His Company Should Launch in 2017
Customer Feedback

Airbnb CEO Asks Twitter What His Company Should Launch in 2017

He's received more than 1,000 ideas so far. Here are some of them.
Lydia Belanger
You Only Get Better With Feedback
Feedback

You Only Get Better With Feedback

Unless somebody tells you what you're doing right and wrong, you're going to have a tough time deciding what to do more and what to stop doing altogether.
Karen Mishra
How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week
Thanksgiving

How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week

One company will ship 15,000 pounds of green beans this Thanksgiving.
Lydia Belanger
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
3 Ways To Get User Data Without Ruining the User Experience
Data Analysis

3 Ways To Get User Data Without Ruining the User Experience

Tips for getting user data without ruining the experience for users
Aj Agrawal
Giving and Receiving the Gift of Feedback
Feedback

Giving and Receiving the Gift of Feedback

Feedback is how your experience can help a less experienced teammate thrive.
Jim Joseph
Run Your Company With Your Ears Open
Entrepreneur Network

Run Your Company With Your Ears Open

Mike Kritzman, founder and CEO of SkillNet, discusses the importance of listening to customer feedback to improve your business and product.
5 Counterintuitive Ways to Transform Your Customer Care Experience
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
John DeVine
Build Customer Loyalty by Focusing on Customer Outcomes
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Gordon Tredgold
Online Reviews Are the New Social Proof
Online Reviews

Online Reviews Are the New Social Proof

Star ratings and testimonials from strangers influence behavior and buying habits. It's time to start managing the conversation around your brand.
Chris Campbell
How to Create an Amazing Customer Experience
Customer Acquisition

How to Create an Amazing Customer Experience

Track and understand your customer's behavior. That's what's key.
Thomas Smale
Test These 3 Feedback Strategies Before You Launch Your Startup
Startups

Test These 3 Feedback Strategies Before You Launch Your Startup

If you don't validate your business idea with potential customers, you can't know if you're really offering them what they want or need.
Iman Jalali
Customer Service Depends on Relationships Even in the Mobile Age
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson