Customer Feedback

News and Articles About Customer Feedback

How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week
Thanksgiving

How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week

One company will ship 15,000 pounds of green beans this Thanksgiving.
Lydia Belanger
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
3 Ways To Get User Data Without Ruining the User Experience
Data Analysis

3 Ways To Get User Data Without Ruining the User Experience

Tips for getting user data without ruining the experience for users
Aj Agrawal
Giving and Receiving the Gift of Feedback
Feedback

Giving and Receiving the Gift of Feedback

Feedback is how your experience can help a less experienced teammate thrive.
Jim Joseph
Run Your Company With Your Ears Open
Entrepreneur Network

Run Your Company With Your Ears Open

Mike Kritzman, founder and CEO of SkillNet, discusses the importance of listening to customer feedback to improve your business and product.
5 Counterintuitive Ways to Transform Your Customer Care Experience
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
John DeVine
Build Customer Loyalty by Focusing on Customer Outcomes
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Gordon Tredgold
Online Reviews Are the New Social Proof
Marketing Bootcamp

Online Reviews Are the New Social Proof

Star ratings and testimonials from strangers influence behavior and buying habits. It's time to start managing the conversation around your brand.
Chris Campbell
How to Create an Amazing Customer Experience
Customer Acquisition

How to Create an Amazing Customer Experience

Track and understand your customer's behavior. That's what's key.
Thomas Smale
Test These 3 Feedback Strategies Before You Launch Your Startup
Startups

Test These 3 Feedback Strategies Before You Launch Your Startup

If you don't validate your business idea with potential customers, you can't know if you're really offering them what they want or need.
Iman Jalali
Customer Service Depends on Relationships Even in the Mobile Age
Customer Service

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson
How Criticism Can Save Your Small Business
Small Businesses

How Criticism Can Save Your Small Business

Don't let your mistakes get you down. Instead, use them to your advantage.
Patrick Schock
The Art of Failing Well
Failure

The Art of Failing Well

Admitting mistakes is how we stretch and grow. Make the most of these critical learning opportunities.
Austin Mcchord
The 3 Ways You Can be Certain Your Customers Feel Appreciated
Customer Relationship Management

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Greg Hong