Customer Feedback

News and Articles About Customer Feedback

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Toby Nwazor
5 Reasons You Should Ask Your Clients for a Performance Review
Client Relationship Management

5 Reasons You Should Ask Your Clients for a Performance Review

Annual performance reviews can promote continuous improvement and help protect relationships against competitive threats.
Phil Greenough
How to Use Reviews to Grow Your Business
Online Reviews

How to Use Reviews to Grow Your Business

Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
Thomas Smale
6 Small Flaws in Your Armor That Are Stalling Your Small Business Growth
Business Growth

6 Small Flaws in Your Armor That Are Stalling Your Small Business Growth

Your business may not be quite ready to get out on the road. You'll have to look under the hood first.
Toby Nwazor
6 Lifelines That Could Save Your Failing Business
Business Failure

6 Lifelines That Could Save Your Failing Business

Do you know why your company's in trouble? Go back to the drawing board for a fresh approach -- and ask for help when you need it.
Chidike Samuelson
Why Henry Ford's Most Famous Quote Is Dead Wrong
Customer Feedback

Why Henry Ford's Most Famous Quote Is Dead Wrong

If Ford had asked people what they wanted, would they really have said 'faster horses?'
Carol Roth
Why Your Customers Deserve Personalized Responses on Social Media
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Firas Kittaneh
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
4 Assumptions Needed to Deliver 5-Star Customer Service
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Tor Constantino
5 Surefire Ways to Improve Your Site's Online Reviews
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Toby Nwazor
5 Phone Answering Mistakes That Drive Away Customers
Phones

5 Phone Answering Mistakes That Drive Away Customers

Make sure your automated system is simple and your live attendants are friendly.
Steve Harvey
The Number 1 Mistake Most Founders Make
Take It From The Pros

The Number 1 Mistake Most Founders Make

You better be right if you are so confident your idea is perfect that you don't ask intended customers what they think.
Mike Jones
5 Mistakes No Entrepreneur Has Ever Survived
Take It From The Pros

5 Mistakes No Entrepreneur Has Ever Survived

Founders who don't get the basics right are rewarded with the opportunity to learn from failure.
Lanre Onibalusi
4 Ways Customers Need to See You Want Their Business
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
Karen Mishra
OK

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