Customer Feedback

News and Articles About Customer Feedback

Why Your Customers Deserve Personalized Responses on Social Media
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Firas Kittaneh
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
4 Assumptions Needed to Deliver 5-Star Customer Service
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Tor Constantino
5 Surefire Ways to Improve Your Site's Online Reviews
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Toby Nwazor
5 Phone Answering Mistakes That Drive Away Customers
Phones

5 Phone Answering Mistakes That Drive Away Customers

Make sure your automated system is simple and your live attendants are friendly.
Steve Harvey
The Number 1 Mistake Most Founders Make
Make More Happen

The Number 1 Mistake Most Founders Make

You better be right if you are so confident your idea is perfect that you don't ask intended customers what they think.
Mike Jones
5 Mistakes No Entrepreneur Has Ever Survived
Mistakes

5 Mistakes No Entrepreneur Has Ever Survived

Founders who don't get the basics right are rewarded with the opportunity to learn from failure.
Lanre Onibalusi
4 Ways Customers Need to See You Want Their Business
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
Karen Mishra
Twitter CEO Asks Users How They'd Improve the Platform
Customer Feedback

Twitter CEO Asks Users How They'd Improve the Platform

Jack Dorsey copied Airbnb's Brian Chesky's approach of crowdsourcing advice for his own company.
Lydia Belanger
Airbnb CEO Asks Twitter What His Company Should Launch in 2017
Customer Feedback

Airbnb CEO Asks Twitter What His Company Should Launch in 2017

He's received more than 1,000 ideas so far. Here are some of them.
Lydia Belanger
You Only Get Better With Feedback
Feedback

You Only Get Better With Feedback

Unless somebody tells you what you're doing right and wrong, you're going to have a tough time deciding what to do more and what to stop doing altogether.
Karen Mishra
How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week
Thanksgiving

How Meal-Kit Companies Prepped for Thousands of Thanksgiving Meals This Week

One company will ship 15,000 pounds of green beans this Thanksgiving.
Lydia Belanger
Listen to Your Customers, Stay Focused, Profit
Customer Relationship

Listen to Your Customers, Stay Focused, Profit

Conversations with customers provide insights into how well you are doing and plot where you're going.
Alexander Maasik
3 Ways To Get User Data Without Ruining the User Experience
Data Analysis

3 Ways To Get User Data Without Ruining the User Experience

Tips for getting user data without ruining the experience for users
Aj Agrawal