Customer Feedback

News and Articles About Customer Feedback

Test These 3 Feedback Strategies Before You Launch Your Startup
Customer Experience

Test These 3 Feedback Strategies Before You Launch Your Startup

If you don't validate your business idea with potential customers, you can't know if you're really offering them what they want or need.
Iman Jalali
Customer Service Depends on Relationships Even in the Mobile Age
Customer Experience

Customer Service Depends on Relationships Even in the Mobile Age

Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Cynthia Johnson
How Criticism Can Save Your Small Business
Customer Experience

How Criticism Can Save Your Small Business

Don't let your mistakes get you down. Instead, use them to your advantage.
Patrick Schock
The Art of Failing Well
Customer Experience

The Art of Failing Well

Admitting mistakes is how we stretch and grow. Make the most of these critical learning opportunities.
Austin Mcchord
The 3 Ways You Can be Certain Your Customers Feel Appreciated
Customer Experience

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Greg Hong
Do You Know What Your Customers Want? Are You Sure?
Customer Experience

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
Rapid Prototyping: The Best Route to Happy Customers
Customer Experience

Rapid Prototyping: The Best Route to Happy Customers

Transform product development from a guessing game into great market research: 4 ways how.
Tony Scherba
Leveraging Feedback and Referrals for Growth
Customer Experience

Leveraging Feedback and Referrals for Growth

Gathering and promoting feedback can lead to big wins.
7 Traits of Exceptional Leaders In the Age of Customer Feedback
Customer Experience

7 Traits of Exceptional Leaders In the Age of Customer Feedback

Leadership increasingly involves your ability, and willingness, to listen.
Chris Campbell
3 Ecommerce Companies Rocking Their Customer Service
Customer Experience

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
5 Tips for Dealing with Unhappy Clients
Customer Experience

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Customer Loyalty Is Spelled N-P-S
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Todd Latz
Don't Let 'Stealth Mode' Sink Your Startup
Customer Experience

Don't Let 'Stealth Mode' Sink Your Startup

If you want investors, partners or customers to notice you, they have to know you exist.
Zach Ferres
Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.
Customer Experience

Want to Build Loyalty in the Age of Ecommerce? Trust Your Customers. Don't Expect Them to Trust You.

Here are ways to develop customer loyalty when the competition is a click away.
Jeff Booth