Customer Feedback

Customer Service

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
Customer Service

Your Secret Resource to Get a Better Product: Customer Service

Move beyond the minimum viable product with the help of your staff to develop the most valuable product.
Customer Service

Treat Your Customers Like You Love Them (Why Wouldn't You?)

Things go wrong. It happens. When they do, though, use it as an opportunity to earn trust.
Competition

Get and Stay Ahead of the Competition With These 3 Tools

If Navy SEALs training teaches you anything, it's that you need every advantage you can get to be elite.
Customer Service

Most Companies Don't Get How Customer Service on Social Media Works

A new survey shows that 80 percent of companies think they're doing a great job, but only 8 percent of customers think so.
Big Data

4 Steps to Knowing What Your Customers Want Better Than They Do

Analyzing customer data is just more proof of what we've always known. Actions really do speak louder than words
Customer Service

Customer-Service Lessons to Glean From Comcast's Snafu

Make your client-support process a win for all involved, not excluding those answering the phones.
Content Marketing

You're No Little Fish: Stand Out by Dominating Content Marketing

Using content is cheaper and more effective than traditional advertising. Here are three things your strategy should entail.
Customer Feedback

Before You Prototype a Tech Product, Ask These 5 Questions

The impulse may be to rush to market, but taking the time to understand your potential customers will go a long way.
Growth Strategies

Winning is Simpler When You Don't Complicate Things

If you're not getting the results you want and feel like your business is in a slump, you've probably just gotten away from your fundamentals.
Marketing Automation

Bot or Person? The Customer Automation Conundrum.

Frustration with "touch one for this, two for that'' may be driving away customers. Helpful automation geared to your demographic will bring them back.
Customer Service

Satisfy Customers With These 5 Pointers, Then Expect More Customers

In the age of social media, both positive and negative reviews can spread like wildfire.
Marketing Edge

The Secret to Recovering From a Negative Customer Review

It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.
Customer Relationship

Your Company Shouldn't Need to Shout 'The Customer is King!'

Put the customer at the center of your business and they will know they are king, without all the yelling.
Opportunity

Finding Opportunity in a Shrinking Market

Companies thrive in legacy industries when they become thoroughly entrepreneurial.

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