Customer Feedback - Page: 20

When Dealing With Negative Comments Online, Be Kind, Compassionate and Diplomatic

Join our live discussion about best digital marketing tips with experts Jason Falls and John Jantsch, hosted by Entrepreneur's Jason Fell.

Jason Fell

Yelp Posts Massive Earnings Increase But Still Hasn't Turned a Profit

The social-review site's massive growth can be attributed to an influx of advertisers, an analyst says.

Angry Business Owners Appeal Yelp Ruling Over Alleged Extortion

Appeal drudges up accusations of review rigging, tilting the site's rating system.

Benjamin Kabin

3 Content Aggregation Tools for Social Media Marketing

With these tools, you can turn customer-generated social content into marketing for your business.

Cynthia Boris

How to Inspire a Culture of Innovation

Pepsi's first chief design officer, Mauro Porcini, encourages leaders to transform their approach to design thinking.

Kathleen Davis

Questions Startups Must Ask Their Most Engaged Users

Answers to these questions can help you determine your product's core value to customers.

Megan Rose Dickey

Yelp Continues to Defend Against Claims of Review Manipulation

Some business owners are expressing anger and confusion over the site's system for filtering reviews.

Jason Fell

How to Turn Criticism into the Ultimate Startup Motivator

Student entrepreneur Will Caldwell on the taking critiques in stride and using that feedback to help improve a business.

Will Caldwell

3 Ethical Ways to Boost Positive Online Reviews

A look at the strategies some entrepreneurs are using when generating and making the most of their customers' comments.

Alina Dizik

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.

Jason Fell

3 Social Media Lessons from Ford

Scott Monty shares the auto giant's secret to success at New York's Social Media Week.

Jason Fell