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Customer Feedback


Franchises Turn to Automated Customer Feedback

Innovative software empowers franchise owners to respond to customer reviews instantly.
Starting a Business

The One Simple Task That Will Help Your Startup Succeed

Many startups fail because their founders don't take the time to talk to potential customers before opening. Here are a few tips on getting feedback effectively.

Commentary Should Remain the Lifeblood of Blogs

You may not want to hear it, but getting your customers' feedback is vital.

Three Ways to Keep Your Customers Coming Back

Entrepreneurs share their best strategies for turning existing clients into the most loyal ones.
Growth Strategies

Mark Cuban on Why You Should Never Listen to Your Customers

The billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.

How to Use Social Media for Research and Development

Consider this advice for getting customer feedback over Facebook and Twitter.

A New Way to Crowdsource Customer Feedback

Napkin Labs gives businesses access to crowdsourcing and some big ideas from their most devoted fans. Consider this case study with a Boulder, Colo., startup.

Seven Simple Tips to Get Honest Customer Feedback Online

Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.

Why You Should Think Twice Before Posting Anonymous Comments Online

Four reminders that entrepreneurs have a responsibility to own their words in the digital age.
Growth Strategies

Co-creation: How to Harness It For Your Business

Co-creation is turning consumerism into teamwork, enabling buyers to be part of a company's innovation.

Small Business Lessons from Netflix's Pricing Debacle

Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.

The Innovators: Adafruit's Limor Fried

The founder of the New York kit company talks about innovation, R&D and customer feedback.

5 Ways to Sell More by Earning Customer Loyalty

Use these key gift-giving strategies to move beyond appreciation and deepen your client relationships.