Customer Feedback

Marketing

4 Quick Tips for Using Social Media for Customer Service

Expert advice from panelists at New York's Social Media Week.
Marketing

3 Social Media Lessons from Ford

Scott Monty shares the auto giant's secret to success at New York's Social Media Week.
Marketing

How to Really Listen to Your Customers

A flexible response to a customer's needs plants a vineyard's new direction.
Growth Strategies

5 Problems With Business Hotels (and How to Solve Them)

Hotels that cater to business people would do well to pay heed to these common gripes.
Marketing

The Power of Social Customer Service

Taking to social media to address customer service issues is a great opportunity for brands.
Marketing

5 Steps to Getting Your Business Ranked on Yelp

Love it or hate it, Yelp is one of the most widely used and respected search and review services among consumers. Some tips for making your business stand out.
Marketing

Web Startup Helps Track Customer Reviews

Revinate helps hoteliers track customer reviews from across the web by pulling reviews from top hospitality sites and feedback from social media.
Finance

Crowdfunding for Startup Capital -- And Market Intel

Crowdfunding platforms like Kickstarter offer more than money. With the right approach, young entrepreneurs can also gain valuable market insights.
Marketing

What to Do When Customers Get Mean on Social Media

How dealing with angry customers can be an opportunity to show the world how your company cares about customer service.
Technology

When Customers Get Angry, This Startup Seeks to Help

Modria, a conflict-resolution platform built from eBay and PayPal software, seeks to resolve disputes between consumers and businesses.
Marketing

Yelp to Business Owners: Don't Try to Game Our System

Popular user-review site launches Consumer Alert system to crack down on companies paying for reviews.
Marketing

Got a Bad Yelp Review? Here's What to Do

Consider these three steps for turning a negative review into a positive outcome.
Growth Strategies

5 Ways to Generate Genuine Feedback for Your New Product

After glowing reviews from his family, student entrepreneur Brian Ballan sought the truth from objective strangers.
Marketing

Starting a LinkedIn Group to Grow Your Network

How to create a focused, topic-driven community and better connect to clients and customers.
Starting a Business

How to Find a Distributor for Your Product

Expert advice for finding a product distributor: listen to your customers.
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