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Customer Feedback - Page: 22
Mark Cuban on Why You Should Never Listen to Your Customers
The billionaire tech entrepreneur explains how bowing to your customers' every request can stunt innovation.
How to Use Social Media for Research and Development
Consider this advice for getting customer feedback over Facebook and Twitter.
Seven Simple Tips to Get Honest Customer Feedback Online
Looking for more and better input on your products or services? Consider these ideas -- and skip those annoying pop-up surveys.
Why You Should Think Twice Before Posting Anonymous Comments Online
Four reminders that entrepreneurs have a responsibility to own their words in the digital age.
Small Business Lessons from Netflix's Pricing Debacle
Movie-rental company Netflix raised its prices last week, and its customers have set the Internet aflame with their ire. Here are six lessons for business owners from this pricing debacle.