Customer Loyalty

The Marketing Lessons I Learned From Pablo Escobar
Entrepreneur Network

The Marketing Lessons I Learned From Pablo Escobar

The notorious drug lord committed some horrible acts, but he also built and ran a business empire.
Daniel DiPiazza
5 Counterintuitive Ways to Transform Your Customer Care Experience
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
John DeVine
Build Customer Loyalty by Focusing on Customer Outcomes
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Gordon Tredgold
It's All About the Customer Service
Customer Service

It's All About the Customer Service

3 Must-do tips to distinguish your business and create customers for life.
Dana Brownlee
Don't Mistake a Frequent Customer With a Loyal Customer
Customer Retention

Don't Mistake a Frequent Customer With a Loyal Customer

A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
William Bauer
How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market
Customer Service

How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market

These six companies have found ways to serve their customers well, all while enjoying a high rate of growth.
Peter Daisyme
How to Boost Customer Loyalty Using Analytics and Actionable Insights
Predictive Analytics

How to Boost Customer Loyalty Using Analytics and Actionable Insights

Returns data offers companies priceless insights that improve the customer experience.
Peter Sobotta
The 3 Ways You Can be Certain Your Customers Feel Appreciated
Customer Relationship Management

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Greg Hong
Pleasant Surprises Are the Best Customer Service
Customer Service

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.
William Bauer
5 Good Reasons to Fire Your Worst Customers
Leadership

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Gordon Tredgold
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Holidays

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
Earning Customer Loyalty With a Discount Is Not the Same as Competing on Price
Competition

Earning Customer Loyalty With a Discount Is Not the Same as Competing on Price

Cutting prices to stay in business is fatal but giving a good customer a break is just smart marketing.
William Bauer
3 Secrets to Closing More Deals by Using Compelling Case Studies
Case Study

3 Secrets to Closing More Deals by Using Compelling Case Studies

70 percent of B2B find case studies to be a critical tool. Are you one of them?
Brian Hughes
4 Winning Ways to Build Customer Loyalty
Customer Loyalty

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Thomas Smale
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