Customer Loyalty

How to Overcome 5 Major Brand Trust Issues
Make More Happen

How to Overcome 5 Major Brand Trust Issues

You earn trust by being straightforward with your customers.
Jayson DeMers
5 Lessons to Learn from T-Mobile CEO John Legere
Make More Happen

5 Lessons to Learn from T-Mobile CEO John Legere

T-Mobile benefits because of how its CEO presents himself.
Jonathan Long
The 5 Emotions That Drive Customer Loyalty
Customer Loyalty

The 5 Emotions That Drive Customer Loyalty

If you want a customer to be loyal to your brand, you need to establish a sense of familiarity.
Larry Alton
Personalization Is Giving Customers What They Want Before They Demand It
Customer Experience

Personalization Is Giving Customers What They Want Before They Demand It

Reallocate your savings from automation to deliver a better customer experience, based on personalization.
Tara Sporrer
When Good Sales Promotions Go Bad
Sales Strategy

When Good Sales Promotions Go Bad

Murphy's Law offers the insight, but only the best managers act in anticipation to mitigate its effects. Here's how.
Phil La Duke
Are You Looking to Make a Sale or Create a Customer?
Sales

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.
Daniel Newman
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Service

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
5 Steps to Creating a Killer Marketing Strategy
Marketing Strategies

5 Steps to Creating a Killer Marketing Strategy

A good marketing plan needs your committed involvement.
Peter Daisyme
5 Signs It's Time to Rebrand Your Company
Make More Happen

5 Signs It's Time to Rebrand Your Company

With a rebrand don't change your whole company, but ensure your brand evolves with your company.
Andre Bourque
Why Slashing Prices Also Cuts Up Your Brand
Make More Happen

Why Slashing Prices Also Cuts Up Your Brand

Slashing prices as a strategy never lasts. Those customers you saw during a discount won't return once prices return to normal.
Erik Huberman
5 Tips for Dealing with Unhappy Clients
Customer Relationship Management

5 Tips for Dealing with Unhappy Clients

If you simply demand pay, you will have won the battle and lost the war.
Doug and Polly White
Customer Loyalty Is Spelled N-P-S
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Todd Latz
3 Things About Customer Experience You Can Learn From Drybar
Customer Service

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
Kevin Bobowski
They'll Always Be Royals: 3 Steps to Treating Customers Right
Customer Service

They'll Always Be Royals: 3 Steps to Treating Customers Right

Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Naveen Rajdev