Customer Loyalty Is Spelled N-P-S
NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
3 Things About Customer Experience You Can Learn From Drybar
The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
They'll Always Be Royals: 3 Steps to Treating Customers Right
Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
A New Paradigm for Building Customer Trust
How do you build trust among your customers? Follow these critical steps.
Demanding Customers Are the Ones Who Motivate Innovation
Having a direct connection to customers is extremely energizing and motivating.
Chipotle's Loyalty Program Is Broken and Here's Why
Customer loyalty programs for brick-and-mortar businesses offer a great quid pro quo: crucial customer information.
3 Ways Restaurant CRM Is Going to Change Your Next Night Out
Don't be weirded out if everyone at that new eatery you're visiting knows your name. It's technology, baby.
Dear Uber: Reward Your Loyal Customers
I love the ride-sharing company, but it doesn't seem to love me back. So, don't be like Uber; acknowledge and reward your loyal customers.
5 Ways Small-Business Owners Can Improve Customer Retention
Applying these five tips can help mold your daily business routines as well as build your brand image.
The 5-Level Approach to Building a Community of Fans for Your Business
Learn how to develop a following of fans who will be loyal to your company.
7 Ways to Keep Your Customers Begging for More
Treat every customer like your best friend, rather than another burden.
4 Steps to Maximizing Customer Referrals
You can spend all you want on marketing, but the single-best new customer is still a referred new customer.
What Every Entrepreneur Must Understand About Their First 10 Customers
Find out how to turn your early adopters into lifelong brand evangelists.
Why Established Companies Are Embracing an Amazon-Like Culture
Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
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