Customer Loyalty

Employee Engagement

Why Amazon's Acquisition of Whole Foods Is a Lesson in Committing to Employees

On paper, Whole Foods' employee-first mentality and Amazon's customer-first motto couldn't be a worse match.
Entrepreneur Radio

The One Thing Small-Business Owners Should Do to Safeguard Their Companies

Learn how forming a board of directors/advisors can protect your assets with Mark Kohler. Then, David Corbin inspires the next wave of business leaders.
Branding

How Glossier Hacked Social Media to Build A Cult-Like Following

Former blogger Emily Weiss had a hunch: If she could translate women's real needs into products, she could build a beauty company unlike any other.
Customer Engagement

3 Ways for B2B Companies to Efficiently Retain Their Customers

Only 29 percent of B2B customers in one study were actively "engaged" with the companies they did business with. That says something about customer experience.
Customer Service

Want to Drive Growth? Improve Customer Support.

Customer support isn't just a growth driver -- it's the growth driver.
Customer Appreciation

6 Exceptional Examples of Brands Showing Their Customer Appreciation

Even a small investment here can result in a tremendous increase in brand visibility and loyalty. So, what are you waiting for?
Startup Basics

Being Nimble Is More Important Than Being Right, and 4 Other Lessons I Learned Building a Successful Company

The early stages of a business are a careful mix of vision and flexibility, and that how you implement this mix will have a lasting impact on your business.
Customer Loyalty

5 Interactions to Help Improve Your Follower Loyalty on Social Media

With loyal followers in tow, you're far more likely to be successful.
Ready for Anything

Turn More Prospects Into Customers

Learn how to turn more prospects into clients by leveraging the decision-making process every prospect goes through.
Customer Engagement

If You Want Real Relationships With Your Customers, Start Being a Better Partner

Why is it that building long-term customer relationships still seems to be the Holy Grail, desired by many and achieved by few?
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Communication Strategies

Meaningful Conversations Will Keep Your Clients Coming Back for More

Technology has made every aspect of business easier -- except one: making a human connection with your customer.
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